About Company
California Coast Credit Union has been a trusted financial partner for over 85 years, proudly serving San Diego and Riverside Counties. We are dedicated to empowering our members through sound financial guidance, innovative products, and exceptional service. With a strong commitment to community and integrity, we continually strive to protect our members’ assets and provide a secure banking environment. Our team members are at the heart of our success, fostering a collaborative culture where innovation and member-centricity drive everything we do. Join us in making a real difference in the financial well-being of our community.
Job Description
We are seeking a highly vigilant and detail-oriented Remote Fraud Detection Specialist to join our dedicated team. In this critical full-time role, you will play an essential part in safeguarding our members’ financial assets and maintaining the integrity of our credit union. Working remotely, you will be responsible for proactively monitoring transactions, identifying suspicious activities, and investigating potential fraud cases across various channels. This position requires an individual with a keen eye for anomalies, a strong understanding of fraud patterns, and the ability to work independently while collaborating effectively with internal teams. You will utilize advanced fraud detection tools and your analytical expertise to minimize risk and prevent financial loss. If you are passionate about protecting consumers, possess excellent investigative skills, and thrive in a dynamic, remote work environment, we encourage you to apply. This is an opportunity to contribute significantly to our mission of providing secure and reliable financial services to our valued members.
Key Responsibilities
- Monitor transactions and member accounts for suspicious and fraudulent activity using various fraud detection systems and tools.
- Conduct thorough investigations into potential fraud cases, gathering evidence, documenting findings, and escalating complex issues as necessary.
- Communicate effectively with members, law enforcement, and other financial institutions regarding fraud incidents and resolutions.
- Analyze fraud trends and patterns to identify emerging threats and recommend enhancements to existing fraud prevention strategies.
- Process fraud claims, disputes, and chargebacks in accordance with credit union policies, regulatory requirements, and card network rules.
- Collaborate with internal departments, including Member Services, Lending, and IT, to ensure a coordinated approach to fraud mitigation.
- Stay updated on the latest fraud schemes, security technologies, and industry best practices through continuous learning and professional development.
Required Skills
- Minimum of 2 years of experience in fraud detection, risk management, or a related field within a financial institution.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Proficiency in using fraud detection software and transaction monitoring systems.
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly.
- Demonstrated ability to work independently and manage multiple priorities in a fast-paced, remote environment.
- Solid understanding of common fraud types (e.g., identity theft, account takeover, card fraud) and prevention techniques.
- High level of integrity, discretion, and ethical conduct.
Preferred Qualifications
- Bachelor's degree in Finance, Criminal Justice, Business Administration, or a related field.
- Certifications such as Certified Fraud Examiner (CFE) or similar.
- Experience with specific credit union or banking core processing systems.
- Familiarity with regulatory compliance related to fraud (e.g., Reg E, BSA/AML).
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off (PTO) and paid holidays.
- Opportunities for professional development and career advancement.
- Employee assistance program (EAP).
- Remote work setup support and resources.
- A collaborative and supportive work environment.
How to Apply
To apply for this exciting opportunity, please click on the application link below. On our careers page, you can search for ‘Fraud Specialist’ or similar roles, or explore other relevant openings that match your skills and experience. We look forward to reviewing your application!