About Company
The Range is the fastest growing retailer in the UK, renowned for its unique retail model that offers an unrivalled selection of products across 18 departments including Home, Garden, Leisure, and DIY. With over 200 stores nationwide, our mission is to provide customers with an enjoyable shopping experience and an extensive choice of quality products at affordable prices. Behind our thriving retail front is a sophisticated logistics and supply chain operation, ensuring seamless product flow from suppliers to our distribution centres and ultimately to our customers’ homes. We are committed to innovation, efficiency, and sustainability, continuously evolving our processes to meet the demands of a dynamic retail landscape. As we expand our reach and enhance our digital presence, we are looking for dedicated individuals to join our team and contribute to our continued success. We foster an inclusive environment where talent is nurtured, and career growth is encouraged, making The Range a fantastic place to build a lasting career.
Job Description
Are you a highly organised and detail-oriented professional with a passion for operational excellence? The Range is seeking a proactive and efficient Remote Fulfilment Coordinator to join our dynamic team. In this fully remote role, you will be instrumental in ensuring the smooth and timely processing of customer orders from our distribution networks to their final destination. You will act as a critical link between our customers, logistics partners, and internal departments, meticulously tracking shipments, resolving fulfilment issues, and optimising delivery schedules. This position requires exceptional communication skills, a keen eye for detail, and the ability to thrive in a fast-paced, remote work environment. You will be responsible for maintaining high standards of customer satisfaction by guaranteeing accuracy and efficiency in all fulfilment operations. If you are passionate about logistics, dedicated to problem-solving, and eager to contribute to a leading UK retailer from the comfort of your home, we encourage you to apply and become a vital part of our operational success story. This role offers the flexibility of remote work while keeping you closely connected to our operational heartbeat, ensuring every customer order is a success.
Key Responsibilities
- Monitor and manage the end-to-end order fulfilment process for online and, where applicable, in-store customer orders.
- Track shipments, update order statuses, and communicate proactively with customers regarding delivery estimates and any potential delays.
- Collaborate closely with warehouse teams, carriers, and third-party logistics providers to ensure efficient dispatch and delivery.
- Investigate and resolve fulfilment discrepancies, such as missing items, damaged goods, or incorrect deliveries, escalating issues as necessary.
- Process returns, exchanges, and cancellations efficiently, ensuring customer satisfaction and adherence to company policies.
- Maintain accurate records of all fulfilment activities, including inventory movements and delivery performance data.
- Generate regular reports on fulfilment metrics, identifying areas for improvement and operational efficiencies to enhance service levels.
- Support the continuous improvement of fulfilment processes and systems by providing feedback and suggestions.
- Provide exceptional remote customer service for all fulfilment-related queries, maintaining a high level of professionalism.
- Assist with peak season planning and execution to manage increased order volumes and maintain service standards.
Required Skills
- Minimum 2 years of proven experience in logistics, supply chain, or fulfilment coordination roles.
- Proficiency in order management systems (OMS) and enterprise resource planning (ERP) software.
- Strong analytical and problem-solving abilities, with a proactive approach to issue resolution.
- Excellent verbal and written communication skills, capable of interacting effectively with various stakeholders.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- High level of attention to detail and accuracy in all tasks, especially data entry and record-keeping.
- Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.
- Demonstrated ability to handle multiple tasks, prioritise effectively, and meet deadlines under pressure.
Preferred Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Specific experience with e-commerce fulfilment processes and platforms.
- Familiarity with various shipping platforms and national/international carrier services.
- Knowledge of retail operations and consumer goods distribution methodologies.
- Certifications in supply chain or logistics management (e.g., CILT, APICS).
Perks & Benefits
- Competitive salary package with regular reviews.
- Generous staff discount across all The Range products, both online and in-store.
- Extensive opportunities for professional development and clear career progression pathways within a growing company.
- Flexible remote working environment, promoting work-life balance.
- Access to a comprehensive employee assistance program, offering support and resources.
- Company pension scheme with employer contributions.
- 28 days annual leave (inclusive of bank holidays), increasing with service.
How to Apply
If you are a motivated individual ready to take on a challenging and rewarding remote role, we encourage you to apply! Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position. We look forward to reviewing your application and potentially welcoming you to The Range team.