About Company
Old National Bank is a leading financial services company with a rich history spanning over a century, deeply rooted in community commitment and innovation. Headquartered in Evansville, Indiana, we proudly serve clients across Indiana, Kentucky, Illinois, Michigan, Minnesota, and Wisconsin. We believe in building strong relationships, fostering financial well-being, and contributing positively to the communities we serve. Our culture is built on a foundation of integrity, respect, and a passion for excellence, offering a collaborative environment where team members can thrive and make a meaningful impact. We are consistently recognized for our dedication to our employees, our customers, and our communities, striving to be a great place to work and a trusted partner for our clients’ financial journeys.
Job Description
Are you a tech-savvy individual with a passion for problem-solving and a knack for delivering exceptional customer service? Do you thrive in a flexible, remote work environment where your expertise directly supports critical operations? Old National Bank, a leading financial institution with a rich history of community commitment and innovation, is seeking a dedicated Part-Time Remote Help Desk Agent to join our dynamic IT team. This is an incredible opportunity to contribute your technical skills from the comfort of your home, supporting our internal colleagues and ensuring seamless operation of essential banking technologies.
At Old National Bank, we believe that our success is built on the talent and dedication of our people. We’re looking for someone who is not just technically proficient but also possesses excellent communication skills, empathy, and a proactive approach to issue resolution. In this vital part-time role, you will be the first point of contact for employees experiencing technical difficulties, ranging from software application issues and hardware troubleshooting to network connectivity problems and account access challenges. Your ability to diagnose problems efficiently, provide clear and concise solutions, and escalate complex issues when necessary will be paramount to maintaining our high standards of operational efficiency and employee satisfaction.
This remote position offers the flexibility of part-time hours, making it ideal for those seeking to balance work with other commitments. You will be instrumental in supporting our diverse workforce across various departments, playing a crucial role in minimizing downtime and maximizing productivity. You’ll be working with a variety of tools and systems, continually expanding your technical knowledge and problem-solving capabilities within a secure and supportive framework. If you’re eager to contribute to a forward-thinking organization that values its employees and leverages technology to deliver outstanding financial services, and you have a desire to make a tangible impact from a remote setting, we encourage you to apply. Join Old National Bank and help us continue to build strong relationships and provide reliable, innovative solutions.
Key Responsibilities
- Provide first-line technical support to internal employees via phone, email, and chat for IT-related issues.
- Diagnose, troubleshoot, and resolve hardware, software, network, and system problems remotely.
- Assist users with account access, password resets, and multi-factor authentication issues.
- Document all support interactions, resolutions, and escalations accurately in the ticketing system.
- Escalate complex or unresolved issues to higher-tier support teams with detailed information.
- Maintain a comprehensive knowledge base by contributing new solutions and updating existing articles.
- Install, configure, and troubleshoot software applications and operating systems remotely.
- Educate users on best practices for IT security and efficient use of technology.
- Monitor system performance and respond to alerts as needed to prevent service disruptions.
- Participate in ongoing training and professional development to stay current with technology trends.
Required Skills
- Minimum 18 months of experience in a help desk, IT support, or technical customer service role.
- Proven ability to troubleshoot and resolve technical issues across various operating systems (Windows, macOS).
- Strong understanding of common software applications (e.g., Microsoft 365 suite, web browsers).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a remote work environment.
- Proficiency with remote desktop support tools and ticketing systems.
- Basic knowledge of networking concepts (TCP/IP, Wi-Fi, VPN).
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
- Previous experience working remotely in a technical support capacity.
- Familiarity with financial industry-specific software or security protocols.
- Experience with Active Directory and user management.
Perks & Benefits
- Competitive hourly wage.
- Flexible part-time schedule.
- Opportunity for professional growth and skill development.
- Access to a comprehensive employee assistance program.
- Collaborative and supportive remote work culture.
- Opportunity to work with a reputable and stable financial institution.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your technical skills and customer service experience relevant to this role. We look forward to reviewing your application!