About Company
The Mauritius Commercial Bank (MCB) Group is the oldest and largest banking institution in Mauritius, with a rich history spanning over 180 years. Established in 1838, MCB has evolved into a leading financial services provider, offering a comprehensive range of services to individuals, businesses, and corporates both locally and internationally. With a strong commitment to innovation, customer satisfaction, and community development, MCB plays a pivotal role in the economic landscape of Mauritius and across several African nations. The Group is renowned for its robust financial performance, forward-thinking strategies, and a dynamic work environment that fosters growth and professional excellence. MCB prides itself on its dedicated workforce, leveraging technology to enhance operational efficiency and deliver superior service.
Job Description
Are you an organized and detail-oriented HR professional with a passion for optimizing recruitment processes? The Mauritius Commercial Bank is seeking a dedicated Remote HR Applicant Tracking Support Specialist to join our dynamic Human Resources team. In this pivotal remote role, you will be instrumental in ensuring the smooth and efficient operation of our Applicant Tracking System (ATS), providing critical support to our recruiters, hiring managers, and candidates throughout the entire recruitment lifecycle. You will be responsible for maintaining the integrity of recruitment data, troubleshooting system issues, and generating insightful reports that contribute to our talent acquisition strategies. This position requires a proactive individual who can work independently, demonstrating excellent problem-solving skills and a commitment to delivering exceptional support in a fast-paced environment. You will serve as a key point of contact for ATS-related inquiries, guide users through system functionalities, and assist in training new team members on best practices. Your expertise will directly contribute to enhancing candidate experience and streamlining our hiring workflows, ultimately enabling MCB to attract and secure top talent effectively. This is an exciting opportunity to leverage your HR systems knowledge and contribute to a leading financial institution from the comfort of your home office, while being an integral part of our Port Louis-based HR operations. Join MCB and help us shape the future of talent acquisition.
Key Responsibilities
- Provide first-line technical and functional support for all users of the Applicant Tracking System (ATS), including recruiters, hiring managers, and candidates.
- Manage and maintain the accuracy, integrity, and confidentiality of candidate data within the ATS.
- Assist in creating, posting, and updating job requisitions and advertisements on various platforms through the ATS.
- Generate regular and ad-hoc reports on recruitment metrics, pipeline status, and other talent acquisition data to support strategic decision-making.
- Troubleshoot and resolve ATS-related issues, escalating complex problems to the appropriate technical teams when necessary.
- Develop and update user guides and training materials for ATS functionalities and best practices.
- Participate in the testing and implementation of new ATS features, enhancements, and integrations.
- Ensure compliance with data privacy regulations (e.g., GDPR, local Mauritian laws) within the ATS environment.
- Collaborate with the HR and IT teams to identify opportunities for ATS optimization and process improvements.
Required Skills
- Minimum 2 years of experience in an HR support role, with significant exposure to Applicant Tracking Systems (ATS).
- Proven proficiency with at least one major ATS (e.g., Workday, Taleo, Greenhouse, SmartRecruiters, SAP SuccessFactors).
- Strong understanding of recruitment processes and HR data management principles.
- Excellent written and verbal communication skills in English and French.
- Exceptional organizational skills and meticulous attention to detail.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote work setting.
- Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or Google Workspace.
- Strong analytical and problem-solving abilities.
Preferred Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Information Technology, or a related field.
- Experience with HRIS (Human Resources Information System) platforms.
- Familiarity with data privacy regulations specific to Mauritius or international standards.
- Certification in HR or HR systems administration.
- Experience in the financial services industry or a large corporate environment.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunity to work remotely with flexible arrangements.
- Access to continuous learning and professional development programs.
- Health and wellness initiatives for all employees.
- Being part of a leading and stable financial institution with a strong market presence.
- A supportive and collaborative virtual team environment that fosters professional growth and innovation.
How to Apply
Interested candidates are invited to submit their applications by clicking the link below. Please ensure your CV and cover letter clearly highlight your relevant experience with Applicant Tracking Systems and your ability to thrive in a remote work environment. We thank all applicants for their interest, however, only those selected for an interview will be contacted.