About Company
Ageas UK is a leading personal lines insurer with a strong commitment to putting customers first. With a rich history of over 300 years, we pride ourselves on building lasting relationships with our customers and partners, offering a wide range of insurance products, from car and home to travel. We are part of the international Ageas Group, operating across 14 countries. At Ageas UK, we foster a supportive and inclusive culture where our colleagues are empowered to grow, innovate, and make a real difference. We believe in harnessing talent and providing the tools and environment for our teams to excel, ensuring that we continue to deliver exceptional service and uphold our reputation for reliability and fairness in the insurance industry. Join a company that values expertise, empathy, and innovation, and truly makes an impact on people’s lives when they need it most.
Job Description
Are you a highly empathetic and solutions-oriented professional with a passion for helping people navigate challenging times? Ageas UK is looking for a dedicated Remote Insurance Claims Partner to join our dynamic team, based in the Oatlands, Walton-on-Thames area, but working fully remotely. In this pivotal role, you will be the reassuring voice and expert guide for our customers, helping them through their insurance claims journey from initial notification to final resolution. This isn’t just about processing paperwork; it’s about providing compassionate support, clear communication, and efficient problem-solving when our customers need us most.
As a Remote Insurance Claims Partner, you will manage a varied portfolio of claims, primarily focusing on personal lines such as home or motor insurance. You’ll be responsible for investigating claims, assessing liability, negotiating settlements, and ensuring all decisions are fair, compliant, and clearly communicated. We are looking for someone who can balance empathy with decisive action, ensuring customer satisfaction while adhering to company policies and regulatory requirements. You will work autonomously from your home office, supported by cutting-edge technology and a collaborative virtual team environment. Your ability to build rapport quickly, listen attentively, and explain complex information in an understandable way will be critical to your success.
We understand that working remotely requires self-discipline and excellent organisational skills. Ageas UK provides comprehensive training, ongoing development opportunities, and all the necessary equipment to set up an effective home workspace. This role offers the flexibility of remote work without compromising on the team spirit or opportunities for career progression. If you are committed to delivering outstanding customer service, thrive in a fast-paced environment, and are eager to contribute to a company that genuinely cares, we encourage you to apply and become a valued part of the Ageas UK family.
Key Responsibilities
- Manage a portfolio of insurance claims from first notification through to final settlement, ensuring a fair and timely resolution.
- Conduct thorough investigations to determine policy coverage, liability, and quantum of claims.
- Communicate proactively and empathetically with policyholders, third parties, and internal stakeholders, providing clear updates and explanations.
- Negotiate claims settlements efficiently and fairly, adhering to company guidelines and regulatory standards.
- Maintain accurate and detailed claims records and documentation.
- Collaborate effectively with repair networks, loss adjusters, and legal representatives.
- Identify and escalate complex or high-value claims to senior management where appropriate.
- Contribute to continuous improvement initiatives within the claims department.
- Adhere to all compliance, regulatory, and data protection requirements (e.g., GDPR, FCA).
Required Skills
- Minimum 3 years of experience in an insurance claims handling role (personal lines preferred).
- Proven ability to manage a caseload effectively and independently.
- Excellent verbal and written communication skills with a strong customer focus.
- Demonstrated ability to negotiate and influence outcomes.
- Strong analytical and problem-solving capabilities.
- Proficiency in using claims management software and standard office applications.
- Ability to work autonomously and manage time effectively in a remote environment.
- High level of integrity and a commitment to fair customer outcomes.
Preferred Qualifications
- CII (Chartered Insurance Institute) qualifications (e.g., Cert CII, Dip CII).
- Experience with remote work best practices and tools.
- Understanding of the UK insurance regulatory landscape.
- Experience in both motor and home insurance claims.
Perks & Benefits
- Competitive salary and annual bonus scheme.
- Generous pension scheme with employer contributions.
- 25 days annual leave, increasing with service, plus bank holidays.
- Private medical insurance.
- Life assurance and income protection.
- Access to a comprehensive well-being programme and employee assistance programme.
- Discounts on Ageas insurance products.
- Flexible benefits package, including critical illness cover and travel insurance.
- Comprehensive remote working setup support and equipment provided.
- Continuous professional development and career growth opportunities.
How to Apply
To apply for this exciting Remote Insurance Claims Partner role at Ageas UK, please click on the application link below. You will be redirected to our careers page where you can submit your CV and a cover letter outlining your experience and why you are a perfect fit for this position. We look forward to reviewing your application!