About Company
Econet Wireless Zimbabwe is a leading diversified telecommunications group with operations and investments across Zimbabwe. As a flagship subsidiary of the larger Econet Group, we are at the forefront of innovation, providing cutting-edge solutions in mobile communication, digital platforms, financial technology, and renewable energy. Our commitment extends beyond merely offering connectivity; we are deeply invested in fostering economic growth and empowering communities throughout Zimbabwe through accessible and transformative technology. With a vast customer base, a robust network infrastructure, and a dynamic work environment, we continuously seek talented individuals who are passionate about making a tangible difference and who thrive in a fast-paced, innovative culture. Join us as we continue to build a brighter, more connected future, driving digital inclusion and economic empowerment for all Zimbabweans. We pride ourselves on our core values of innovation, customer-centricity, and ethical conduct, striving to be a force for good in every community we serve.
Job Description
As a Remote Invoice Discrepancy Resolution Support Specialist at Econet Wireless Zimbabwe, you will play a pivotal role in ensuring the accuracy and integrity of our financial operations. In this critical remote position, you will be responsible for meticulously investigating, analyzing, and resolving discrepancies that arise in customer invoices, supplier bills, and internal billing records. This role demands a keen eye for detail, exceptional analytical skills, and the ability to communicate complex financial information clearly and concisely to various stakeholders, both internal and external.
You will navigate through various billing systems, payment records, contract details, and service agreements to identify the root causes of variances, propose effective solutions, and implement corrective actions. Your daily tasks will involve a deep dive into data, collaborating closely with our sales, customer service, finance, and technical teams to gather necessary information and facilitate swift resolution. This is not just about fixing numbers; it’s about upholding our unwavering commitment to transparency, fairness, and ultimately, customer satisfaction, contributing directly to the financial health and esteemed reputation of Econet Wireless Zimbabwe.
The successful candidate will be a highly organized, self-starting individual, comfortable working independently from a remote setup, and possess an unwavering dedication to accuracy and problem-solving. You will be instrumental in streamlining our invoicing processes, identifying recurring trends in discrepancies, and proactively recommending preventative measures to minimize future occurrences, thereby enhancing overall operational efficiency and strengthening customer trust. Your contributions will directly impact customer satisfaction, revenue assurance, and the overall efficiency of our financial workflows. By meticulously addressing each discrepancy, you contribute to strengthening our relationships with clients and partners, ensuring fair billing practices, and maintaining a healthy cash flow.
This role offers a unique opportunity to interact with diverse departments, understand the intricacies of our business operations, and directly influence positive outcomes for our customers and the company. We are looking for someone who is not only proficient in financial reconciliation but also eager to learn, adapt, and grow within our dynamic environment, embracing new tools and methodologies to improve the resolution process. The ideal candidate will demonstrate resilience in tackling complex issues and possess a proactive mindset to anticipate potential problems before they escalate. Your success in this role will be measured not just by the number of discrepancies resolved, but by the quality of your investigations, the clarity of your communication, and your ability to implement sustainable solutions that prevent recurrence. Join our dedicated remote team and become an indispensable part of Econet’s commitment to excellence in financial management.
Key Responsibilities
- Investigate and meticulously analyze invoice discrepancies, identifying root causes across various financial and operational systems.
- Communicate findings and resolutions clearly, professionally, and concisely to customers, vendors, and internal stakeholders via email, phone, and virtual meetings.
- Collaborate proactively with sales, customer service, billing, finance, and technical teams to gather necessary information and expedite resolution processes.
- Document all investigation steps, communications, and resolutions accurately and thoroughly in designated financial and CRM systems.
- Process adjustments, credit notes, or re-invoices as required, ensuring strict compliance with company policies and financial regulations.
- Monitor resolution progress and proactively follow up on outstanding issues to ensure timely and effective closure.
- Identify recurring discrepancy patterns, analyze trends, and recommend process improvements to prevent future occurrences and enhance efficiency.
- Assist in developing and updating comprehensive documentation for discrepancy resolution procedures and best practices.
- Contribute to a positive and collaborative team environment, supporting colleagues and sharing best practices in a remote setting.
Required Skills
- Proven experience (2+ years) in a finance, billing, accounting, or customer support role with a primary focus on discrepancy resolution.
- Exceptional analytical and problem-solving skills coupled with a meticulous attention to detail.
- Strong verbal and written communication skills in English, with the ability to explain complex financial issues clearly and simply.
- Proficiency in using accounting software, CRM systems, and Microsoft Office Suite (especially Excel for data analysis).
- Ability to work independently, manage time effectively, and prioritize multiple tasks in a fast-paced remote work environment.
- Demonstrated ability to handle sensitive financial information with discretion and maintain strict confidentiality.
- Strong understanding of basic accounting principles, invoicing processes, and revenue recognition.
Preferred Qualifications
- Bachelor’s degree or diploma in Accounting, Finance, Business Administration, or a closely related field.
- Experience with telecommunications billing systems or large-scale enterprise resource planning (ERP) software.
- Familiarity with Zimbabwean financial regulations and local tax compliance.
- Track record of identifying and successfully implementing process improvements.
- Previous experience working in a remote or hybrid work capacity.
Perks & Benefits
- Competitive salary package commensurate with experience and skills.
- Significant opportunities for professional growth and career development within a leading organization.
- Flexible remote work environment, promoting work-life balance.
- The chance to contribute to a dynamic and innovative industry, shaping Zimbabwe's digital future.
- Access to cutting-edge technology and modern tools to enhance productivity.
- Potential health and wellness programs (specifics may vary based on company policy).
- Employee assistance programs designed to support overall well-being.
How to Apply
Interested candidates who meet the qualifications for this Remote Invoice Discrepancy Resolution Support Specialist role are invited to click on the application link below. Please ensure your resume and cover letter clearly highlight your relevant experience in invoice discrepancy resolution, your proficiency with remote work, and your suitability for this challenging yet rewarding position. We look forward to reviewing your application and exploring how your skills can contribute to the Econet Wireless Zimbabwe team.