About Company
Imagine a workplace where your technical expertise directly empowers our global operations. Career.zycto isn’t just another company; we are an innovative force dedicated to fostering a supportive, cutting-edge environment where problem-solvers thrive. For an IT Support Technician, this means direct engagement with diverse systems, continuous learning, and contributing to a seamless technological experience for all our users. We champion growth, embrace new ideas, and provide the tools you need to excel, all within a flexible remote setting that values work-life balance. Join us and shape the future of tech support.
Job Description
Are you a highly motivated and technically proficient individual with a passion for problem-solving and a knack for providing exceptional customer service? Career.zycto is seeking a dedicated Remote IT Support Technician to join our growing team. In this pivotal role, you will be the first line of defense for our users, offering crucial technical assistance and ensuring the smooth operation of our IT infrastructure from your home office in Nome, Alaska. This is an exciting opportunity to leverage your technical skills in a dynamic, fast-paced environment, supporting a diverse user base across various platforms and applications. We are looking for someone who is not only adept at troubleshooting but also possesses excellent communication skills, a proactive attitude, and the ability to work independently in a remote setting. If you’re eager to make a tangible impact, contribute to a thriving culture, and continuously expand your technical skill set, we encourage you to apply.
Key Responsibilities
- Provide first and second-tier technical support to end-users via phone, email, chat, and remote desktop tools.
- Troubleshoot and resolve hardware, software, network, and system issues efficiently and effectively.
- Install, configure, and maintain operating systems, applications, and peripheral devices.
- Manage user accounts, permissions, and access rights across various systems and platforms.
- Document all support activities, resolutions, and technical procedures in our ticketing system.
- Collaborate with senior IT staff on more complex issues and infrastructure projects.
- Proactively identify recurring issues and contribute to developing long-term solutions.
- Educate users on best practices for IT security and efficient system usage.
- Participate in on-call rotation for after-hours support as needed.
Required Skills
- Minimum 2 years of experience in IT support, helpdesk, or a similar role.
- Proficiency in Windows and macOS operating systems.
- Strong knowledge of Microsoft Office Suite (O365, Word, Excel, Outlook, PowerPoint, Teams).
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Service Now).
- Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Ability to diagnose and resolve technical issues logically and efficiently.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
- Experience with cloud platforms (e.g., Azure, AWS, Google Cloud).
- Familiarity with PowerShell scripting or other automation tools.
- Experience supporting mobile devices (iOS, Android).
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Flexible remote work environment.
- Opportunities for professional development and continuous learning.
- Generous paid time off and holidays.
- Supportive and collaborative team culture.
- Access to the latest tools and technologies.
- Employee wellness programs.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for a Remote IT Support Technician role. Click on the link below to apply.
