About Company
At the forefront of connecting talent with opportunity, Career.zycto champions innovation and seamless operations through exceptional human capital. We believe in empowering our workforce, enabling them to thrive in dynamic environments while delivering unparalleled service. For an IT Troubleshooting Assistant, Career.zycto offers a supportive, forward-thinking culture where your problem-solving skills are not just valued but are critical to our collective success. Join a team where your technical expertise directly contributes to a smooth, efficient, and technologically robust ecosystem for our diverse clientele, from the comfort of your home.
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Job Description
Career.zycto is seeking a dedicated and technically proficient Remote IT Troubleshooting Assistant to join our dynamic team. This is a fantastic opportunity for an individual passionate about technology and solving technical challenges to work from the comfort of their home in Dubai, supporting a diverse range of users and systems. As a key member of our remote support team, you will be the first point of contact for users experiencing IT-related issues, providing essential technical assistance and ensuring smooth operations across various platforms.
In this role, you will diagnose and resolve hardware and software problems, assist with network connectivity issues, and guide users through troubleshooting steps. Your ability to communicate complex technical information clearly and patiently to non-technical individuals will be paramount. We’re looking for someone who is not only skilled in IT but also possesses a strong customer service orientation, a proactive mindset, and a commitment to continuous learning.
Working remotely offers unparalleled flexibility, but also requires self-discipline and excellent time management. You will be provided with the necessary tools and resources to perform your duties effectively from your home office. This position is ideal for those who thrive in an autonomous environment while still being part of a collaborative and supportive team. You will play a crucial role in maintaining productivity and user satisfaction, directly contributing to our company’s reputation for exceptional service.
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Key Responsibilities
- Provide first-line technical support via phone, email, chat, and remote desktop tools for hardware, software, and network issues.
- Diagnose and resolve common operating system (Windows, macOS) and application problems (Microsoft Office Suite, VPN clients, collaboration tools).
- Assist users with account management, password resets, and access permissions.
- Troubleshoot basic network connectivity issues (Wi-Fi, VPN, printer connections).
- Document all troubleshooting steps and resolutions accurately in our ticketing system.
- Escalate complex issues to senior IT personnel when necessary, ensuring clear handovers.
- Guide users through step-by-step solutions and provide clear, concise instructions.
- Contribute to the creation and maintenance of IT knowledge base articles and FAQs.
- Monitor and respond to support requests in a timely and efficient manner.
Required Skills
- Proven experience in IT technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with Microsoft Office 365 applications.
- Basic understanding of network concepts (TCP/IP, DNS, Wi-Fi).
- Familiarity with remote desktop software and ticketing systems.
- Excellent problem-solving and analytical skills.
- Outstanding verbal and written communication skills in English.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric approach with a patient and empathetic demeanor.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
- Experience with cloud-based collaboration platforms (e.g., Google Workspace, Microsoft Teams).
- Familiarity with IT service management (ITSM) principles or ITIL foundations.
- Experience supporting mobile devices (iOS/Android).
Perks & Benefits
- Competitive monthly salary.
- Flexible remote work environment.
- Opportunities for professional development and training.
- Access to the latest remote work technologies.
- Supportive and collaborative team culture.
- Health and wellness benefits (as per company policy).
- Paid time off and public holidays.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your relevant experience and skills in IT troubleshooting and remote support. We look forward to reviewing your application!
