About Company
First Mortgage is one of the UK’s largest and most respected independent mortgage brokers. With a nationwide presence and a steadfast commitment to delivering exceptional client experiences, we pride ourselves on offering impartial, expert advice tailored to individual needs. For over two decades, we’ve helped thousands of individuals and families achieve their homeownership dreams, building a reputation for trust, transparency, and outstanding service. We foster a dynamic and supportive environment where our employees are empowered to grow, innovate, and make a real impact. As we continue to expand our reach and adapt to evolving client needs, we’re seeking passionate individuals to join our remote team, contributing to our mission of simplifying the mortgage journey for everyone, making property ownership accessible and understandable.
Job Description
Are you a detail-oriented and proactive mortgage professional seeking the flexibility and autonomy of a remote role? First Mortgage, a leading independent mortgage broker in the UK, is actively searching for a highly skilled Remote Mortgage Processing Partner to join our dynamic and supportive team. This critical role is at the heart of our client’s journey, ensuring that every mortgage application progresses seamlessly from initial submission through to successful completion. You will work in close collaboration with our expert Mortgage Advisers, taking ownership of a diverse pipeline of mortgage applications across various lenders and product types. Your responsibilities will extend beyond mere administration; you will be the linchpin connecting clients, lenders, and solicitors, pro-actively managing communication, resolving queries, and anticipating potential roadblocks. We are looking for an individual who not only possesses impeccable organisational skills and an acute attention to detail but also demonstrates excellent problem-solving abilities and a genuine passion for delivering outstanding client service. In this role, you will play a vital part in maintaining our stringent compliance standards, enhancing our reputation for efficiency and reliability, and ultimately helping our clients achieve their homeownership dreams with minimal stress. This remote position offers the perfect blend of challenging work and work-life balance, allowing you to contribute significantly to our success from the comfort of your home, while remaining fully integrated into our collaborative company culture. If you’re ready to advance your career with a company that values expertise, innovation, and client satisfaction, we encourage you to apply.
Key Responsibilities
- Manage a pipeline of mortgage applications from submission to completion, ensuring all necessary documentation is gathered and accurate.
- Liaise proactively with clients, mortgage advisers, lenders, and solicitors to ensure a smooth and timely application process.
- Submit mortgage applications to various lenders, ensuring all compliance and regulatory requirements are met.
- Address and resolve queries or issues that arise during the application process, demonstrating strong problem-solving skills.
- Maintain accurate and up-to-date records within the company's CRM system and other relevant platforms.
- Conduct regular follow-ups with all parties involved to monitor progress and provide updates.
- Assist in the preparation of client suitability reports and other administrative tasks as required.
- Stay informed about current mortgage market conditions, lender criteria, and regulatory changes (e.g., FCA, GDPR).
- Contribute to the continuous improvement of processes and client service standards.
Required Skills
- Minimum of 2.5 years experience in mortgage administration or processing within the UK market.
- Proficient understanding of the end-to-end mortgage application process.
- Exceptional organisational skills with the ability to manage multiple cases simultaneously.
- Meticulous attention to detail and accuracy in data entry and documentation.
- Strong verbal and written communication skills for effective liaison with all stakeholders.
- Ability to work independently and as part of a remote team, demonstrating self-motivation.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Knowledge of FCA regulations and adherence to compliance procedures.
Preferred Qualifications
- CEMAP (Certificate in Mortgage Advice and Practice) qualification, or working towards it.
- Experience with various mortgage sourcing systems and lender portals.
- Previous experience working in a remote or hybrid role.
- A proactive approach to problem-solving and client service.
Perks & Benefits
- Competitive salary package and potential for performance-based bonuses.
- The flexibility and convenience of a fully remote working model.
- Opportunities for professional development and career progression within a growing company.
- Comprehensive benefits package including pension scheme and health provisions.
- Supportive and collaborative team environment, even in a remote setting.
- Access to a wide range of mortgage products and lenders.
- Investment in cutting-edge technology and tools to facilitate remote work.
How to Apply
If you are ready to take on this exciting remote opportunity and become an integral part of our successful team, we encourage you to apply today. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.