About Company
Are you ready to join a forward-thinking team where your technical prowess directly impacts client success? Career.zycto is a dynamic, rapidly growing recruitment firm specializing in connecting top-tier talent with innovative opportunities across various sectors. We pride ourselves on fostering a supportive and collaborative remote environment, valuing autonomy and continuous learning. For a Remote Network Support Assistant, our culture offers the perfect blend of challenging work and flexible autonomy, ensuring you can thrive professionally while maintaining work-life balance. Join us in shaping the future of IT support and making a tangible difference.
Job Description
Career.zycto is seeking a dedicated and proactive Remote Network Support Assistant to join our distributed team. In this pivotal remote role, you will be instrumental in ensuring the smooth operation of our network infrastructure and providing essential technical support to both internal staff and external clients. We are looking for an individual with a strong foundation in networking principles, excellent problem-solving abilities, and a commitment to delivering exceptional service in a virtual setting. This is a fantastic opportunity for someone passionate about IT, eager to grow their skills, and thrive in a flexible yet challenging work environment. You will be at the forefront of our technical operations, troubleshooting issues, maintaining systems, and contributing to the overall stability and efficiency of our digital backbone. Embrace the opportunity to work from the comfort of your home in Soldotna, Alaska, while connecting with a diverse and supportive team spread across various locations. We foster a culture of continuous learning and empower our employees to take ownership of their work, offering a clear path for professional development within a rapidly evolving technological landscape.
Key Responsibilities
- Provide first-level technical support for network-related issues, including connectivity, hardware, and software problems.
- Monitor network performance and security, identifying potential issues and escalating as necessary.
- Assist in the deployment, configuration, and maintenance of network hardware and software remotely.
- Document network configurations, procedures, and troubleshooting steps accurately and thoroughly.
- Collaborate with senior network engineers to resolve complex technical problems.
- Respond to support requests via email, chat, and phone in a timely and professional manner.
- Perform routine system checks and updates to ensure optimal network health.
- Educate users on best practices for network usage and security protocols.
- Participate in on-call rotation for critical network incidents as required.
Required Skills
- Minimum of 2 years of experience in network support or a similar IT role.
- Solid understanding of TCP/IP, DNS, DHCP, and VPN technologies.
- Familiarity with network monitoring tools and basic troubleshooting methodologies.
- Proficiency in Windows and Linux operating systems.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric approach with a focus on delivering high-quality support.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA Network+, CCNA).
- Experience with cloud networking platforms (e.g., AWS, Azure, Google Cloud).
- Prior experience working in a remote support role.
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and flexible holiday schedule.
- Dedicated budget for professional development and certifications.
- Home office stipend and ergonomic equipment support.
- Collaborative and supportive remote work environment.
- Opportunities for career growth within a dynamic company.
- Employee assistance program for personal and professional well-being.
How to Apply
To apply for the Remote Network Support Assistant position, please click on the application link below. Submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Career.zycto’s remote team. We look forward to reviewing your application!
