About Company
Equity Bank Kenya, a subsidiary of Equity Group Holdings, is a leading financial services institution in East Africa. With a strong commitment to financial inclusion and empowering communities, we leverage technology and innovation to deliver diverse banking solutions. Our vision is to be the champion of the socio-economic prosperity of the people of Africa. We believe in nurturing talent and fostering a culture of continuous learning and development for our employees. As we expand our digital learning initiatives to support our growing workforce and external partners, we seek dedicated individuals who can contribute to an engaging and effective learning experience. Join our dynamic team and be part of an organization that is shaping the future of finance and education in the region.
Job Description
We are seeking a highly motivated and detail-oriented Remote Online Course Operations Assistant to support the seamless delivery and management of our digital learning programs. This fully remote position offers the flexibility to work from Naivasha, Nakuru County, while collaborating with a wider team across various locations. The ideal candidate will play a crucial role in ensuring the smooth operation of our Learning Management System (LMS), supporting course content creation, managing user enrollments, and providing technical assistance to learners and instructors. You will be instrumental in maintaining the quality and accessibility of our online educational offerings, contributing directly to the professional growth of our staff and the success of our community outreach programs. This role requires a proactive individual with excellent organizational skills, a strong aptitude for technology, and a passion for creating impactful learning experiences. If you thrive in a fast-paced environment, possess exceptional problem-solving abilities, and are eager to make a tangible difference in a leading financial institution, we encourage you to apply. This is a fantastic opportunity to join a forward-thinking team and contribute to our mission of empowerment through education.
Key Responsibilities
- Administer and maintain the Learning Management System (LMS), including course setup, user management, and content uploads.
- Provide first-line technical support to online learners and instructors, troubleshooting issues related to course access, platform functionality, and technical requirements.
- Assist in the preparation and formatting of online course materials, ensuring they meet accessibility standards and brand guidelines.
- Monitor course progress, track completion rates, and generate reports on learner engagement and performance.
- Manage course enrollments, send out communications, and maintain accurate records of participants.
- Collaborate with content developers and subject matter experts to ensure timely and effective delivery of course updates and new programs.
- Support the scheduling and coordination of live online sessions (webinars, virtual workshops) using virtual meeting platforms.
- Gather feedback from learners and instructors to identify areas for improvement in online course delivery and user experience.
- Stay updated on e-learning best practices and emerging technologies to recommend enhancements to our digital learning ecosystem.
- Perform general administrative tasks related to online course operations as required.
Required Skills
- Proficiency in Learning Management Systems (e.g., Moodle, Canvas, Blackboard, or proprietary systems)
- Strong technical aptitude and ability to troubleshoot common software and hardware issues
- Excellent written and verbal communication skills in English
- Exceptional organizational and time management abilities
- Demonstrated ability to work independently and remotely with minimal supervision
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Attention to detail and accuracy in data entry and content management
Preferred Qualifications
- Bachelor's degree in Education Technology, IT, Communications, or a related field
- Previous experience in an e-learning support or operations role
- Familiarity with graphic design tools (e.g., Canva, Adobe Creative Suite basics)
- Experience with virtual communication tools (e.g., Zoom, Google Meet, Microsoft Teams)
- Understanding of instructional design principles and adult learning theories
Perks & Benefits
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits package
- Opportunities for professional development and continuous learning
- Flexible remote work environment
- Contribution to a leading financial institution with significant social impact
- Paid time off and holidays
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume and cover letter highlight your relevant experience and skills in online course operations and remote work. Only shortlisted candidates will be contacted for an interview.