About Company
GoDaddy is the world’s largest services platform for entrepreneurs around the globe. We’re on a mission to empower our worldwide community of 20+ million customers — and entrepreneurs everywhere — by giving them all the help and tools they need to grow online. GoDaddy is a company that believes in helping small businesses thrive. We’re passionate about what we do and we’re committed to providing our customers with innovative products and solutions to help them succeed. Our culture is built on collaboration, creativity, and a relentless focus on our customers. We encourage our employees to be bold, take risks, and learn from every experience. Joining GoDaddy means being part of a team that celebrates diversity, promotes inclusion, and offers extensive opportunities for professional growth in a dynamic, fast-paced environment. We’re dedicated to helping our employees, and our partners, unlock their full potential.
Job Description
Are you passionate about helping small businesses succeed and thrive in the digital world? Do you possess a knack for building strong relationships and providing exceptional support? GoDaddy is seeking a dedicated and enthusiastic Remote Partner Support Specialist to join our dynamic team. In this pivotal role, you will be the primary point of contact for our valued partners, guiding them through technical challenges, product inquiries, and strategic growth opportunities. This isn’t just a support role; it’s a chance to be an advocate for our partners, ensuring their success directly contributes to GoDaddy’s mission of empowering entrepreneurs globally.
You’ll be instrumental in onboarding new partners, providing comprehensive training on our platform’s capabilities, and ensuring they have the resources needed to maximize their offerings to their own clients. You will regularly engage with partners through various channels including phone, email, and chat, delivering personalized support that addresses their unique business needs. This involves not only reactive problem-solving but also proactive outreach to share best practices, new product updates, and growth strategies. Your insights will be invaluable, as you’ll be gathering feedback directly from partners, contributing to product improvements and strategic decisions that shape the future of our partner programs.
Working remotely with flexible hours, you’ll manage a diverse portfolio of partner accounts, ranging from web designers and developers to marketing agencies and resellers. Your expertise will enable partners to effectively utilize GoDaddy’s extensive suite of products and services, from domains and hosting to website builders, marketing tools, and security solutions. You’ll troubleshoot complex issues, provide insightful recommendations, and proactively identify ways to enhance the partner experience. This role requires a blend of technical proficiency, strong communication skills, and a genuine desire to help others. You should be comfortable navigating various software tools and platforms, quickly diagnosing problems, and clearly articulating solutions in an accessible manner. The flexible hours allow you to balance your professional and personal life, while still being a critical contributor to our team’s success. If you thrive in a fast-paced, collaborative environment where your contributions directly impact business growth, and you value the flexibility of remote work, we encourage you to apply. Join us and become a crucial part of our ecosystem, fostering lasting relationships and empowering entrepreneurs to achieve their online dreams, while benefiting from GoDaddy’s inclusive and innovative culture.
Key Responsibilities
- Provide exceptional support to GoDaddy partners via phone, email, and chat, addressing technical, product, and account-related inquiries.
- Onboard new partners, guiding them through platform setup, product integration, and best practices.
- Troubleshoot complex technical issues related to domains, hosting, website builders, SSL certificates, and other GoDaddy products.
- Educate partners on product features, enhancements, and marketing strategies to help them grow their businesses.
- Act as a trusted advisor, proactively identifying opportunities for partners to leverage GoDaddy's ecosystem more effectively.
- Collaborate with internal teams (e.g., product, sales, engineering) to resolve escalated issues and advocate for partner needs.
- Maintain accurate records of partner interactions and solutions in CRM systems.
- Contribute to the creation and improvement of support documentation and knowledge base articles.
- Meet and exceed key performance indicators (KPIs) related to partner satisfaction, resolution time, and productivity.
Required Skills
- Minimum of 2 years of experience in a customer success, partner support, or technical support role, preferably in a remote environment.
- Strong understanding of web hosting, domain management, website builders (e.g., WordPress), and digital marketing concepts.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts clearly and empathetically.
- Proven ability to diagnose and troubleshoot technical issues effectively.
- Proficiency in using CRM software (e.g., Salesforce) and ticketing systems.
- Self-motivated, adaptable, and able to work independently with flexible hours.
- Demonstrated problem-solving skills and a proactive approach to partner success.
- High-speed internet connection and a dedicated, quiet home office space.
Preferred Qualifications
- Experience supporting a partner or reseller program.
- Familiarity with various web technologies (HTML, CSS, JavaScript).
- Knowledge of SEO/SEM best practices.
- Certification in relevant web technologies or customer service.
- Bachelor's degree in a related field or equivalent practical experience.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive medical, dental, and vision insurance.
- 401(k) with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Flexible working hours to promote work-life balance.
- Opportunities for professional development and career growth.
- Remote work environment with a strong team culture and virtual engagement activities.
- Employee assistance program and wellness initiatives.
- Access to GoDaddy products and services at a discount.
How to Apply
Interested candidates are invited to submit their application through our online portal. Please ensure your resume highlights your experience in partner support, technical troubleshooting, and remote work environments. We look forward to reviewing your qualifications. Click on the application link below to apply for the job.