About Company
Brandwatch is a global leader in social media intelligence. We help companies understand and engage with online conversations to make smarter, data-driven decisions. Our cutting-edge platform provides powerful insights into consumer behavior, market trends, and brand reputation by analyzing billions of online conversations across social media, news, blogs, forums, and more. With offices around the world and a vibrant team dedicated to innovation, Brandwatch is at the forefront of the digital intelligence revolution. We pride ourselves on a culture of collaboration, curiosity, and continuous learning, fostering an environment where every team member can make a significant impact.
Job Description
Are you a highly motivated and technically proficient Platform Administrator with a passion for maintaining robust, secure, and high-performing IT systems? Do you thrive in a remote-first environment where your expertise directly contributes to a global product? Brandwatch is seeking a dedicated Remote Platform Administrator to join our dynamic IT team. In this pivotal role, you will be instrumental in ensuring the stability, performance, and security of our critical internal and cloud-based platforms that power our world-leading social intelligence solutions.
Working entirely remotely, you will be responsible for the day-to-day operational support, maintenance, and continuous improvement of our diverse infrastructure. This includes managing servers (Windows and Linux), cloud services (primarily AWS and Azure), network components, and various applications vital to our business operations. You will be a key player in troubleshooting complex issues, implementing security best practices, automating routine tasks, and collaborating closely with our development and operations teams to support our rapid growth and innovation initiatives. This role offers the opportunity to work with cutting-edge technologies, contribute to strategic projects, and grow your skills within a supportive and forward-thinking global company. If you’re looking for a role where your administrative prowess meets exciting technical challenges and a flexible work model, we encourage you to apply and help us keep Brandwatch running smoothly from anywhere.
Key Responsibilities
- Perform proactive monitoring, maintenance, and troubleshooting of server infrastructure (physical, virtual, and cloud-based) to ensure maximum uptime and performance.
- Administer and support core operating systems, primarily Windows Server and various Linux distributions (e.g., Ubuntu, CentOS).
- Manage and optimize cloud resources within AWS and Azure environments, including EC2 instances, S3 buckets, network configurations, and identity management.
- Implement and enforce security best practices, including patching, vulnerability management, access controls, firewall configurations, and incident response.
- Develop, test, and maintain automation scripts using tools like PowerShell, Bash, or Python to streamline operational tasks and improve efficiency.
- Provide technical support and resolution for complex IT infrastructure issues, participating in on-call rotations as required.
- Manage user accounts, permissions, and access controls across various internal systems and SaaS applications.
- Create and maintain comprehensive documentation for system configurations, operational procedures, and troubleshooting guides.
- Collaborate with development, QA, and other IT teams on infrastructure projects, deployments, and system integrations.
- Conduct capacity planning and performance tuning to ensure scalability and responsiveness of platforms.
- Evaluate and recommend new technologies and tools to enhance system capabilities and operational efficiency.
Required Skills
- Minimum 4 years of experience in an IT Administrator, Systems Administrator, or Platform Administrator role.
- Strong proficiency in administering Windows Server operating systems (2016+).
- Solid experience with Linux operating systems (e.g., Ubuntu, CentOS).
- Demonstrable experience with at least one major cloud platform (AWS or Azure).
- Proficiency in scripting languages such as PowerShell, Bash, or Python for automation.
- Strong understanding of networking concepts (TCP/IP, DNS, VPNs, firewalls).
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of IT security best practices and principles.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment.
Preferred Qualifications
- Relevant industry certifications (e.g., CompTIA A+, Network+, Security+, MCSA, AWS Certified SysOps Administrator, Azure Administrator Associate).
- Experience with configuration management tools (e.g., Ansible, Puppet, Chef).
- Familiarity with containerization technologies (Docker, Kubernetes).
- Basic knowledge of database administration (e.g., SQL Server, MySQL, PostgreSQL).
- Understanding of ITIL framework and service management principles.
- Experience with monitoring tools like Nagios, Zabbix, Prometheus, or Grafana.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous pension scheme.
- Private medical and dental insurance.
- 25 days annual leave plus bank holidays.
- Flexible remote work environment.
- Budget for home office setup and equipment.
- Comprehensive learning and development opportunities.
- Wellbeing programs and support.
- Employee assistance program.
- Vibrant company culture with regular virtual social events.
How to Apply
Ready to make an impact with Brandwatch? If you’re an experienced Platform Administrator eager to contribute to a leading global technology company, we want to hear from you! Please click on the application link below to explore our current IT opportunities and submit your CV and cover letter. Make sure to highlight your relevant experience and explain why you’re a great fit for a remote role with Brandwatch. We look forward to reviewing your application!