About Company
Kyan is a leading digital product agency dedicated to crafting exceptional user experiences and innovative digital solutions. Based in Surrey, UK, we partner with ambitious brands, from startups to enterprises, to design, build, and grow their digital products. Our philosophy centres on creating impactful products that genuinely solve user problems and drive business growth. We thrive on a culture of collaboration, creativity, and continuous improvement, believing that great ideas come from diverse perspectives and a passion for excellence. We’re committed to fostering an environment where our team members can do their best work, learn, and grow professionally, all while contributing to products that make a real difference in people’s lives.
Job Description
Are you passionate about understanding user needs and transforming insights into actionable product improvements? Kyan is seeking a highly motivated and analytical Remote Product Feedback Specialist to join our dynamic team. In this pivotal role, you will be the voice of our users, meticulously collecting, analysing, and synthesising feedback to guide the evolution of our digital products. Your work will directly influence product development, ensuring that our solutions remain intuitive, effective, and deeply aligned with user expectations. This is an incredible opportunity to shape the future of innovative digital products by turning raw user data into strategic recommendations. You will work closely with product managers, designers, and engineering teams, translating complex user sentiments into clear, concise, and actionable insights. If you possess a keen eye for detail, exceptional communication skills, and a genuine desire to advocate for the user, we encourage you to apply. This remote position offers flexibility while being part of a collaborative and supportive team environment.
Key Responsibilities
- Collect, categorise, and analyse qualitative and quantitative user feedback from various channels (e.g., surveys, interviews, support tickets, app store reviews, social media).
- Identify key trends, pain points, and opportunities for product improvement based on comprehensive feedback analysis.
- Generate clear, concise, and actionable reports and presentations for product teams, highlighting critical user insights and recommendations.
- Collaborate closely with Product Managers, UX Designers, and Engineering teams to integrate user feedback into the product roadmap and development cycles.
- Design and implement feedback collection strategies, including surveys, user interviews, and usability tests, to gather targeted insights.
- Monitor user sentiment and product performance post-launch, tracking the impact of implemented changes.
- Champion the user perspective within the organisation, ensuring that user needs are at the forefront of all product decisions.
- Stay informed about industry best practices in user research, feedback analysis, and product management.
Required Skills
- 2+ years of experience in a product-focused role involving user feedback, research, or analysis.
- Proven ability to collect, analyse, and interpret complex qualitative and quantitative data.
- Excellent written and verbal communication skills, with the ability to articulate insights clearly to diverse audiences.
- Proficiency with feedback management tools and analytics platforms (e.g., Qualtrics, SurveyMonkey, Intercom, Zendesk, Google Analytics).
- Strong analytical and problem-solving abilities with a keen attention to detail.
- Self-motivated and able to work independently in a remote setting while maintaining high productivity.
- Demonstrated ability to collaborate effectively with cross-functional teams.
Preferred Qualifications
- Bachelor’s degree in a relevant field such as Psychology, Human-Computer Interaction (HCI), Marketing, Business, or a related discipline.
- Experience working in a digital agency or a technology/SaaS company.
- Familiarity with UX research methodologies and design thinking principles.
- Knowledge of product management lifecycle and agile development processes.
- Experience with A/B testing and experimentation to validate feedback-driven hypotheses.
Perks & Benefits
- Fully remote work flexibility, allowing you to work from anywhere in the UK.
- Generous holiday allowance and flexible working hours.
- Opportunities for continuous professional development and training.
- A supportive and collaborative company culture focused on innovation.
- Pension scheme contributions.
- Access to mental health and wellbeing support programmes.
- Regular virtual team social events.
How to Apply
If you are ready to make a significant impact on innovative digital products and thrive in a remote-first environment, we encourage you to apply! Please click on the application link below to submit your CV and a cover letter outlining your experience and why you are the ideal candidate for this role. We look forward to reviewing your application.