About Company
Jumia is the leading e-commerce platform in Africa. Our mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient, and affordable online services to consumers, while helping businesses grow. Founded in 2012, Jumia has a presence in 11 African countries, connecting consumers to hundreds of thousands of sellers and a broad range of products and services. We are dedicated to creating a vibrant online marketplace that empowers local businesses and provides unparalleled convenience to our customers. Our dynamic and diverse team is driven by a shared passion for innovation and impact, constantly striving to enhance the digital economy across the continent. We embrace remote work where possible, fostering an environment of trust and flexibility.
Job Description
Are you a meticulous individual with a keen eye for detail and a passion for ensuring online content quality? Do you thrive in a remote work environment and possess a strong commitment to maintaining brand integrity? Jumia Kenya, the leading e-commerce platform in Africa, is seeking a dedicated Remote Product Review Quality Assurance Analyst to join our dynamic team. This pivotal role is perfect for someone based in Samburu County, Kenya, who is looking to contribute to a rapidly growing digital ecosystem from the comfort of their home.
At Jumia, we believe that customer trust is the cornerstone of our success. Product reviews are an essential part of our customers’ shopping experience, guiding their purchasing decisions and reflecting the authenticity of our platform. As a Product Review Quality Assurance Analyst, you will be on the front lines, safeguarding the integrity of these reviews. Your primary mission will be to meticulously examine user-generated content, ensuring it adheres to Jumia’s strict guidelines for quality, relevance, and appropriateness. You will play a critical role in identifying and eliminating spam, fraudulent submissions, misleading information, or any content that violates our community standards, thereby enhancing the overall reliability and trustworthiness of our product pages. This isn’t just about filtering; it’s about curating a reliable information source for our vast customer base, fostering confidence, and protecting the reputation of thousands of sellers on our platform.
This remote position offers a unique opportunity to directly impact millions of shoppers across Kenya, ensuring their online experience is seamless and trustworthy. You will utilize your analytical skills to categorize feedback, discern sentiment, and provide valuable insights that contribute to our continuous improvement efforts for both products and moderation processes. Working autonomously, yet as an integral part of a broader content, product, and customer experience team, you will uphold the high standards that Jumia is known for across the continent. Your daily tasks will involve a blend of critical thinking, adherence to guidelines, and proactive problem-solving to ensure our review sections remain a credible resource. We are looking for an individual who is not only detail-oriented but also proactive in suggesting improvements to our moderation processes and guidelines, adapting to evolving online trends and challenges. If you are passionate about customer satisfaction, adept at digital content analysis, possess strong ethical judgment, and are eager to contribute to an industry-leading e-commerce platform, we encourage you to apply and become a key player in shaping the online shopping experience for Kenyans everywhere. This role is crucial in maintaining the digital hygiene of our platform and ensuring every customer interaction builds towards a more reliable and enjoyable shopping journey.
Key Responsibilities
- Meticulously review user-generated product reviews for compliance with Jumia's content guidelines.
- Identify and flag spam, fraudulent content, inappropriate language, or any violations of community standards.
- Categorize product reviews based on sentiment, topic, and relevance.
- Provide clear and constructive feedback to content moderation teams regarding common issues or guideline ambiguities.
- Contribute to the continuous improvement of product review guidelines and moderation policies.
- Analyze review data to identify trends, potential product issues, or areas for platform enhancement.
- Maintain a consistently high level of quality and accuracy in all moderation activities.
- Collaborate effectively with product development, customer service, and marketing teams to address review-related insights.
- Stay informed about current online content trends and potential moderation challenges.
Required Skills
- Excellent written and verbal communication skills in English, with a strong grasp of grammar and syntax.
- Exceptional attention to detail and a methodical approach to tasks.
- Strong analytical and critical thinking abilities.
- Proficiency with basic office software (e.g., Google Workspace, Microsoft Office Suite).
- Proven ability to work independently and manage time effectively in a remote setting.
- Familiarity with e-commerce platforms and understanding of user-generated online content.
- A high degree of integrity and ethical judgment in handling sensitive content.
- Reliable internet connection and a conducive home office environment.
Preferred Qualifications
- Bachelor's degree in Communications, English, Marketing, Business Administration, or a related field.
- 1-2 years of previous experience in content moderation, data entry, quality assurance, or a similar detail-oriented role.
- Experience with review moderation tools or content management systems.
- Understanding of online consumer behavior and e-commerce best practices.
- Knowledge of local Kenyan cultural nuances and vernacular (advantageous but not mandatory).
Perks & Benefits
- Competitive remote salary package.
- Flexible working hours within core business operations.
- Opportunity to work for a leading and impactful e-commerce company in Africa.
- Access to professional development and continuous learning opportunities.
- Comprehensive health and wellness benefits for full-time employees.
- Support for remote work setup, including potential internet stipends.
- A collaborative and inclusive remote team culture.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a compelling cover letter outlining their qualifications and experience relevant to this role. Please send your application via email, ensuring the subject line clearly states ‘Remote Product Review Quality Assurance Analyst Application’. We encourage all qualified applicants to click on the link below to apply for the job.