About Company
Vodacom Lesotho is a leading telecommunications company dedicated to connecting people across the Mountain Kingdom. As part of the Vodacom Group, we are committed to driving digital inclusion and empowering our customers and communities through innovative mobile communication solutions, data services, and value-added products. We pride ourselves on a culture of innovation, excellence, and customer-centricity, constantly striving to enhance the lives of Basotho citizens. Joining Vodacom Lesotho means becoming part of a dynamic team that values diversity, professional growth, and making a tangible impact on the nation’s digital landscape. We foster an environment where talent is nurtured, and every individual is encouraged to contribute to our collective success and vision for a connected future.
Job Description
Are you a highly organized, tech-savvy individual with excellent communication skills seeking a flexible remote opportunity? Vodacom Lesotho is looking for a dedicated Remote Receptionist to join our team, offering crucial administrative support from the comfort of your home. This role is perfect for someone who thrives in a virtual environment, can manage multiple tasks efficiently, and possesses a proactive approach to problem-solving. As a Remote Receptionist, you will be the first point of virtual contact for clients, partners, and internal staff, ensuring smooth communication flow and efficient office operations remotely. You will play a vital role in maintaining our professional image and supporting our mission to deliver unparalleled telecommunications services across Lesotho.
This position requires a strong command of virtual office tools, a keen eye for detail, and the ability to work independently while remaining an integral part of a collaborative team. We offer a flexible schedule, allowing you to balance work and personal commitments effectively, provided core tasks are completed within agreed timelines. If you are passionate about providing exceptional service and are looking for a role that offers both challenge and flexibility, we encourage you to apply and contribute to Vodacom Lesotho’s continued success.
Key Responsibilities
- Manage incoming calls, emails, and online inquiries, directing them to the appropriate departments or individuals.
- Schedule and coordinate virtual meetings, appointments, and conference calls using various online platforms.
- Maintain and organize digital files, records, and databases with high accuracy and confidentiality.
- Prepare and distribute communications, memos, reports, and presentations as required.
- Assist with basic administrative tasks, including data entry, virtual event coordination, and document preparation.
- Provide exceptional customer service and support, addressing inquiries and resolving minor issues promptly.
- Monitor and manage virtual calendars for team members, ensuring timely reminders and scheduling.
- Liaise with internal teams and external partners to facilitate smooth operational workflows.
- Learn and adapt to new technologies and virtual office tools quickly and efficiently.
- Contribute to a positive and productive remote work environment through proactive communication and team support.
Required Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace.
- Excellent verbal and written communication skills in English and Sesotho.
- Strong organizational and time management abilities with a proven track record of meeting deadlines.
- Ability to work independently and as part of a virtual team.
- Reliable high-speed internet connection and a dedicated home office setup.
- Experience with virtual communication tools (e.g., Zoom, Microsoft Teams, Skype).
- Exceptional attention to detail and problem-solving skills.
- High level of professionalism and discretion when handling sensitive information.
Preferred Qualifications
- Associate's degree or higher in Business Administration, Office Management, or a related field.
- Previous experience (2+ years) in a remote administrative or receptionist role.
- Familiarity with CRM software or other client management systems.
- Ability to troubleshoot basic technical issues related to virtual meetings or software.
- Proactive and adaptable mindset with a strong willingness to learn new skills.
Perks & Benefits
- Flexible work schedule to promote work-life balance.
- Opportunity to work from the comfort of your home.
- Access to ongoing professional development and training programs.
- Supportive and collaborative virtual team environment.
- Contribution to a leading telecommunications company in Lesotho.
- Competitive remuneration package with performance incentives.
How to Apply
Interested candidates are invited to click on the application link below to apply for this exciting remote opportunity. Please ensure your resume highlights your relevant experience, particularly your proficiency with virtual office tools and your ability to thrive in a flexible work environment. We look forward to reviewing your application.