About Company
Kaiser Permanente is one of America’s leading not-for-profit health plans and healthcare providers, dedicated to helping people live healthier lives. With a steadfast commitment to high-quality, affordable healthcare and exceptional service, we serve millions of members across the nation. Our integrated healthcare model combines care delivery with health coverage, empowering our teams to innovate and collaborate across various disciplines. We believe in harnessing technology to enhance patient care, streamline operations, and support our mission. As a leader in healthcare innovation, we foster an environment of continuous learning, professional growth, and inclusive culture, where every employee plays a vital role in our collective success and the well-being of our communities.
Job Description
Join Kaiser Permanente as a Remote Salesforce Administrator and play a critical role in optimizing our enterprise-level Salesforce platform to support our vast network and diverse operational needs. In this fully remote position, based out of Anaheim, California, you will be responsible for the day-to-day administration, configuration, and maintenance of our Salesforce environment. Your expertise will be instrumental in ensuring the platform is stable, scalable, and effectively supports our strategic goals, enhancing user experience and operational efficiency across various departments, from patient engagement to internal business processes.
This is an exciting opportunity for a detail-oriented and proactive Salesforce professional to contribute to a mission-driven organization. You will work independently from your home office, collaborating virtually with cross-functional teams, including IT, business stakeholders, and end-users, to gather requirements, implement solutions, and provide ongoing support. Your responsibilities will span user management, security settings, data integrity, custom object creation, workflow automation, and report generation. We are looking for someone who is not just a technical expert but also a problem-solver who can translate complex business needs into effective Salesforce solutions. If you are passionate about leveraging Salesforce technology to make a tangible impact on healthcare delivery and enjoy the flexibility and autonomy of a remote work model, we encourage you to apply and help us continue to redefine the future of health and care.
Key Responsibilities
- Perform all aspects of Salesforce administration, including user setup, profiles, roles, permission sets, sharing rules, and security settings.
- Manage and maintain Salesforce data, including data quality, de-duplication, and migration using various tools.
- Design, configure, and implement custom objects, fields, validation rules, page layouts, record types, reports, and dashboards.
- Develop and maintain complex workflows, process builders, and flows to automate business processes.
- Provide technical support and training to end-users, addressing issues and enhancing user adoption.
- Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into effective Salesforce solutions.
- Monitor system performance, troubleshoot issues, and ensure data integrity and system security.
- Stay current with Salesforce releases and new features, evaluating and implementing relevant updates.
- Create and maintain comprehensive documentation for system configurations, processes, and user guides.
- Assist in the integration of Salesforce with other internal systems and third-party applications.
Required Skills
- Minimum 4 years of hands-on experience as a Salesforce Administrator in an enterprise environment.
- Salesforce Administrator Certification (ADM 201).
- Proficiency in Salesforce configuration, including security settings, custom objects, fields, page layouts, workflows, and process builders.
- Strong understanding of Salesforce best practices, data models, and security structures.
- Experience with data management and migration tools (e.g., Data Loader, Workbench).
- Excellent analytical, problem-solving, and communication skills (written and verbal).
- Ability to work independently in a remote setting and manage multiple priorities effectively.
Preferred Qualifications
- Salesforce Advanced Administrator Certification (ADM 211) or other advanced Salesforce certifications.
- Experience with Salesforce Health Cloud, Service Cloud, or Community Cloud.
- Familiarity with Apex, Visualforce, or Lightning Web Components for basic troubleshooting or understanding.
- Experience working in a healthcare or highly regulated industry.
- Project management skills and experience managing Salesforce projects from conception to deployment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Professional development and training opportunities.
- Tuition reimbursement program.
- Employee wellness programs and resources.
- Remote work flexibility and support.
- Employee assistance program.
- Opportunity to work for a leading healthcare organization making a real impact.
How to Apply
Interested candidates are invited to apply directly through the link below. Please ensure your resume highlights your Salesforce administration experience and relevant certifications. We look forward to reviewing your application and exploring how your skills can contribute to Kaiser Permanente’s mission.