About Company
Concentrix is a global leader in customer experience (CX) solutions and technology, empowering the world’s best brands to improve business performance and grow. Operating in over 40 countries and across 6 continents, we are a diverse, global company with a rich culture of innovation and client-centricity. We design, build, and run the future of customer experience, offering a comprehensive portfolio of solutions including customer engagement services, digital transformation, and advanced analytics. Our commitment to innovation, integrity, and operational excellence means we continually strive to deliver exceptional service and create meaningful connections between our clients and their customers. At Concentrix, we believe that every interaction matters, and we empower our talented teams to make a difference every single day, fostering a dynamic and supportive environment where careers can thrive and impact is significant.
Job Description
Are you a highly organized, detail-oriented individual with a knack for managing complex calendars and coordinating schedules? Concentrix is seeking a dedicated and proactive Remote Scheduler to join our dynamic global team. This is an exciting opportunity to leverage your exceptional organizational skills from the comfort of your home in Ha Bojo, Teyateyaneng, contributing to the seamless operation of our client-facing services.
As a Remote Scheduler, you will be the backbone of efficient time management, responsible for orchestrating appointments, meetings, and resource allocations for various internal teams and external clients. Your primary goal will be to ensure optimal utilization of time and resources, minimizing conflicts and maximizing productivity across multiple time zones. This role requires meticulous attention to detail, a proactive approach to problem-solving, and outstanding communication skills to liaise with diverse stakeholders.
You will play a critical role in enhancing our operational efficiency and client satisfaction by maintaining accurate and up-to-date scheduling systems. This involves not only booking and confirming appointments but also anticipating potential issues, rescheduling as necessary, and communicating changes effectively. We are looking for someone who thrives in a fast-paced environment, can manage multiple priorities with grace, and possesses a strong technical aptitude to navigate various scheduling software and communication platforms. If you are passionate about precision, committed to excellence, and eager to contribute to a world-class customer experience company, we invite you to apply. This remote position offers flexibility while demanding a high level of accountability and self-discipline, making it ideal for self-starters who are ready to make a tangible impact.
Key Responsibilities
- Manage and maintain complex calendars, scheduling appointments, meetings, and events for multiple stakeholders, both internal and external.
- Coordinate and confirm appointments, ensuring all necessary parties are informed of schedules and logistics.
- Anticipate scheduling conflicts and proactively identify solutions, rebooking and communicating changes as required.
- Utilize various scheduling software and communication platforms efficiently to ensure seamless coordination.
- Act as a primary point of contact for scheduling inquiries, providing clear and timely responses.
- Prepare and distribute meeting agendas, materials, and reminders as needed.
- Assist with other administrative tasks as assigned, supporting overall team efficiency and client satisfaction.
- Maintain confidentiality and handle sensitive information with discretion.
- Provide excellent customer service to internal teams and clients regarding scheduling matters.
- Contribute to continuous improvement initiatives for scheduling processes and tools.
Required Skills
- Proven experience in a scheduling or administrative support role.
- Exceptional organizational and time management skills.
- Proficiency in calendar management software (e.g., Google Calendar, Outlook Calendar).
- Strong verbal and written communication skills in English.
- Ability to work independently and manage multiple priorities in a remote setting.
- High level of attention to detail and accuracy.
- Problem-solving aptitude and ability to make quick, informed decisions.
- Reliable high-speed internet connection and a dedicated home office setup.
Preferred Qualifications
- A diploma or degree in Business Administration, Office Management, or a related field.
- Experience with CRM systems and/or project management tools.
- Familiarity with various virtual communication platforms (e.g., Zoom, Microsoft Teams).
- Experience working in a global or multicultural team environment.
- Bilingual proficiency in Sesotho and English.
Perks & Benefits
- Competitive monthly salary.
- Opportunity to work from the comfort of your home.
- Flexible work environment with a focus on work-life balance.
- Access to a global network of professionals.
- Ongoing training and professional development opportunities.
- Clear career growth pathways within a leading global company.
- A supportive and inclusive company culture.
How to Apply
Ready to bring your exceptional scheduling skills to Concentrix? We encourage you to click on the application link below to apply directly through our careers portal. Please ensure your resume highlights your relevant experience in scheduling and administrative support, along with your remote work readiness. We look forward to reviewing your application!