About Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. As a diverse and multicultural organization with over 360,000 team members in more than 50 countries, we are a leading provider of consulting, technology services, and digital transformation. Our clients trust us to deliver innovative solutions across various sectors, including financial services, automotive, public sector, and consumer products. We pride ourselves on our deep industry expertise, collaborative approach, and our commitment to creating real value for businesses and society. At Capgemini, we believe in unleashing human energy through technology for an inclusive and sustainable future. We foster an environment of continuous learning, professional growth, and diverse perspectives, empowering our people to drive change and achieve their full potential in a supportive and forward-thinking environment.
Job Description
Are you an innovative Service Design Consultant passionate about shaping exceptional user experiences and driving strategic change within a global consultancy? Capgemini is seeking a talented and experienced Remote Service Design Consultant to join our dynamic team, working from the vibrant hub of Cowley, Oxford, or anywhere across the UK. In this pivotal role, you will be at the forefront of designing human-centred services that solve complex business challenges for our diverse client portfolio, spanning various industries and public sectors.
As a Remote Service Design Consultant at Capgemini, you will leverage your expertise to bridge the gap between user needs, business objectives, and technological possibilities. You will lead end-to-end service design projects, from initial discovery and robust user research through to conceptualization, prototyping, and comprehensive implementation support. Your work will involve deeply understanding customer journeys, pain points, and aspirations, translating these insights into tangible service blueprints, future-state scenarios, and actionable recommendations. You will champion a user-centred approach, ensuring that every solution is intuitive, efficient, and delightful.
This remote position offers the flexibility to contribute your skills from your home base while remaining fully integrated into our collaborative project teams. You will collaborate seamlessly with product managers, UX/UI designers, business analysts, technologists, and senior client stakeholders, often utilising advanced digital collaboration tools and agile methodologies. We empower our consultants to be strategic thinkers and hands-on designers, advocating for user needs and service excellence throughout the entire development lifecycle. If you thrive in an environment where you can influence strategy, innovate with impact, and continuously learn, all while contributing to a leading global firm, this opportunity is for you. Join us in delivering transformative service experiences that truly make a difference for our clients and their customers worldwide.
Key Responsibilities
- Lead and facilitate service design workshops and co-creation sessions with clients and internal teams, both remotely and in-person when required.
- Conduct comprehensive user research, including interviews, ethnography, surveys, and usability testing, to uncover deep user insights and needs.
- Develop and communicate service design deliverables such as customer journey maps, service blueprints, personas, ecosystem maps, and user stories.
- Translate research findings and strategic objectives into innovative service concepts, digital and physical touchpoints, and actionable design recommendations.
- Collaborate with multidisciplinary teams (UX/UI, product, engineering, business analysts) to ensure seamless integration of design solutions into development processes.
- Advocate for user-centred design principles and best practices throughout all project phases and with senior stakeholders.
- Support clients in defining their service vision, strategy, and roadmap, ensuring alignment with business goals and customer value.
- Contribute to the continuous improvement of Capgemini's service design methodologies and internal capabilities.
Required Skills
- Proven experience (4+ years) in Service Design, UX Strategy, or a related field within a consultancy or large enterprise environment.
- Demonstrable expertise in a wide range of service design tools and methodologies (e.g., journey mapping, service blueprinting, ethnography, prototyping).
- Strong proficiency in user research techniques and the ability to synthesize complex data into clear, actionable insights.
- Excellent facilitation and workshop leadership skills, adaptable to both in-person and remote settings.
- Exceptional communication, presentation, and storytelling abilities to articulate design concepts and rationale to diverse audiences.
- Proficiency with design and collaboration tools (e.g., Miro, Figma, Adobe XD, Mural, M365 suite).
- Ability to work independently and collaboratively in a fast-paced, remote-first environment.
- A portfolio showcasing relevant service design projects and impact.
Preferred Qualifications
- Bachelor's or Master's degree in Service Design, HCI, Product Design, Anthropology, Business, or a related discipline.
- Experience working in an agile development environment.
- Previous experience in a client-facing consulting role.
- Familiarity with digital transformation initiatives and emerging technologies.
- Certifications in Design Thinking, Agile, or related methodologies.
Perks & Benefits
- Competitive annual salary and performance-based bonus.
- Comprehensive health and wellness benefits package (medical, dental, vision).
- Generous pension scheme with company contributions.
- Flexible remote working options and a supportive work-life balance culture.
- Opportunities for continuous learning, professional development, and career growth through Capgemini University and extensive training programmes.
- 25 days annual leave, plus bank holidays, with options to buy/sell.
- Employee assistance programme and mental health support.
- Discounts and perks programme for various services and retailers.
- Access to a global network of experts and innovative projects.
How to Apply
If you are ready to make a significant impact and grow your career with a global leader, we encourage you to apply! Please click on the application link below to submit your CV and a cover letter detailing your experience and why you are a great fit for this role. Remember to highlight your service design portfolio.