About Company
Vodacom Mozambique, a leading telecommunications company, is at the forefront of connecting people and businesses across Mozambique. Part of the Vodacom Group, we are committed to driving digital inclusion and empowering our customers with innovative mobile communication, data, and digital services. Our mission is to build a better future by connecting everyone to the digital age, enabling our users to achieve more. We pride ourselves on our robust network, customer-centric approach, and a dynamic work environment that fosters growth, collaboration, and a passion for making a difference in the lives of millions. Join us to be part of a team that shapes the future of connectivity in Mozambique.
Job Description
We are seeking a highly analytical and results-driven Remote Subscription Churn Reduction Analyst to join our dynamic team. In this pivotal role, you will be instrumental in understanding, predicting, and ultimately reducing customer churn across our diverse range of subscription services. Working remotely from Xai-Xai, Gaza Province, you will leverage advanced data analysis techniques, statistical modeling, and machine learning to identify key drivers of customer attrition. Your insights will directly inform strategic decisions, marketing campaigns, product development, and customer service initiatives aimed at enhancing customer loyalty and lifetime value. This position requires a proactive individual with a strong command of data, a keen business sense, and excellent communication skills to translate complex findings into actionable recommendations for various stakeholders. You will collaborate closely with marketing, product, and customer experience teams to implement and monitor the effectiveness of churn reduction strategies, playing a critical role in our sustained growth and competitive edge. If you are passionate about data-driven problem-solving and making a tangible impact on business success, we encourage you to apply.
Key Responsibilities
- Analyze large datasets to identify patterns, trends, and root causes of customer churn.
- Develop and implement predictive models to forecast churn risk for different customer segments.
- Collaborate with marketing, product, and customer experience teams to design and execute targeted churn reduction strategies.
- Monitor the effectiveness of implemented strategies and conduct A/B testing to optimize performance.
- Generate regular reports and dashboards to communicate churn insights, trends, and the impact of initiatives to stakeholders.
- Recommend actionable strategies for customer retention, personalization, and service improvements.
- Stay abreast of industry best practices, emerging technologies, and competitive landscape in churn management and data analytics.
Required Skills
- Proficiency in SQL for data extraction and manipulation.
- Strong experience with statistical analysis and predictive modeling (e.g., Python, R).
- Expertise in data visualization tools (e.g., Tableau, Power BI).
- Proven ability to translate complex data into clear, actionable business insights.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong written and verbal communication skills in English and Portuguese.
- Demonstrated ability to work independently and collaboratively in a remote team environment.
Preferred Qualifications
- Bachelor's degree in Data Science, Statistics, Computer Science, Economics, or a related quantitative field.
- Master's degree or relevant certifications in data analytics or machine learning.
- Experience with cloud-based data platforms (e.g., AWS, Azure, GCP).
- Familiarity with CRM systems and customer lifecycle management.
- Previous experience in the telecommunications or subscription-based services industry.
- Experience with A/B testing methodologies and experimental design.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package for you and your dependents.
- Generous paid time off, including annual leave and sick days.
- Opportunities for professional development and continuous learning.
- Support for remote work setup, including equipment and connectivity allowance.
- A vibrant and inclusive company culture that values diversity and innovation.
- Employee assistance programs and wellness initiatives.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant experience in data analysis, churn reduction, and remote work capabilities. We look forward to reviewing your application and learning how you can contribute to our team.