About Company
Are you ready to be at the forefront of digital operations? Career.zycto champions seamless technological experiences, empowering businesses to thrive through vigilant system oversight. We are a forward-thinking entity dedicated to providing robust remote monitoring solutions, ensuring peak performance and preemptive problem-solving for our diverse client base. For a remote tech monitoring aide, our dynamic environment offers unparalleled growth opportunities, fostering skill development in a supportive, collaborative virtual team. We value proactive problem-solvers who are keen to make a tangible impact from anywhere. Join us and shape the future of remote IT vigilance.
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Job Description
Career.zycto is seeking a dedicated and detail-oriented Remote Tech Monitoring Aide to join our growing virtual team. In this full-time role, you will be instrumental in ensuring the continuous and optimal operation of various IT systems, networks, and applications for our clients. Working remotely from Nampula, Nampula Province, you will be the eyes and ears of our technical operations, proactively identifying potential issues, responding to alerts, and escalating critical incidents to senior technical staff when necessary. This position offers an exciting opportunity for individuals with a foundational understanding of IT systems and a strong desire to develop their skills within a dynamic remote environment.
Your day-to-day will involve constant engagement with monitoring tools and dashboards, analyzing data for anomalies, and performing initial troubleshooting steps. You will interpret system logs, performance metrics, and alert notifications to discern trends or immediate threats, documenting all observations thoroughly for subsequent review. We pride ourselves on a culture of continuous learning and support, meaning you will have access to resources and mentorship to expand your technical knowledge. You’ll be a crucial first line of defense, safeguarding our clients’ operational integrity and contributing directly to their success. We are looking for someone who is not only technically curious but also possesses excellent communication skills, enabling clear and concise interaction within the team and when documenting issues.
This role is perfect for someone who thrives in a self-directed work setting, is highly organized, and can manage multiple priorities effectively while maintaining a high level of accuracy. You will play a vital part in maintaining service level agreements (SLAs) and ensuring client satisfaction through vigilant observation and prompt action. While working independently, you will remain closely connected with your team through virtual collaboration tools, participating in daily stand-ups and sharing insights. If you are passionate about technology, eager to learn, and looking for a remote career that offers impact and growth, Career.zycto is the place for you to build a rewarding professional journey.
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Key Responsibilities
- Monitor IT systems, networks, and applications using established tools and dashboards.
- Identify, analyze, and document alerts and anomalies in real-time.
- Perform initial troubleshooting steps for common technical issues.
- Escalate critical incidents to appropriate senior technical staff with detailed reports.
- Maintain accurate records of monitoring activities, incidents, and resolutions.
- Collaborate with team members remotely to share information and resolve issues.
- Contribute to the improvement of monitoring processes and documentation.
Required Skills
- Basic understanding of IT infrastructure (networks, servers, operating systems).
- Proficiency with monitoring tools and dashboards (e.g., Nagios, Zabbix, PRTG, or similar).
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills in English.
- Ability to work independently and manage time effectively in a remote setting.
- Detail-oriented with a high degree of accuracy.
- Reliable high-speed internet connection and a conducive home office environment.
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Familiarity with cloud platforms (AWS, Azure, Google Cloud).
- Basic scripting knowledge (e.g., Python, PowerShell) for automation tasks.
- Fluency in Portuguese.
Perks & Benefits
- Competitive salary.
- Flexible remote work environment.
- Opportunities for professional development and continuous learning.
- Collaborative and supportive virtual team culture.
- Access to cutting-edge monitoring technologies.
- Paid time off and public holidays.
- Health and wellness stipends.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Submit your updated resume and a cover letter outlining your experience and why you are the ideal candidate for a remote tech monitoring aide role at Career.zycto. We look forward to reviewing your application!
