About Company
Softcat plc is a leading UK IT infrastructure provider, empowering organisations across the UK and Ireland to achieve their IT goals. We deliver a comprehensive range of services, including software licensing, hardware procurement, IT professional services, managed services, and cutting-edge cybersecurity solutions. Our success is built on a relentless commitment to exceptional customer service and fostering a vibrant, supportive culture that encourages innovation and growth. We pride ourselves on building strong, lasting relationships with both our customers and our extensive network of vendor partners, ensuring we deliver tangible business value and stay at the forefront of technological advancements. As an award-winning workplace, Softcat is dedicated to the development and well-being of its people, recognising that their expertise and dedication are the foundation of our success.
Job Description
Are you a highly technical individual with a passion for building robust client relationships and driving value through strategic IT solutions? Softcat plc is seeking a talented and driven Remote Technical Account Partner to join our dynamic team. In this pivotal role, you will act as the primary technical point of contact for a portfolio of key clients, working remotely to understand their complex business challenges and translate them into innovative, cutting-edge IT solutions.
Working in close collaboration with our sales teams, pre-sales engineers, and a broad ecosystem of vendor partners, you will be instrumental in designing, proposing, and facilitating the implementation of technical roadmaps that align perfectly with our clients’ strategic objectives. This isn’t just about selling technology; it’s about becoming a trusted advisor, a true partner who deeply understands their existing infrastructure, future application needs, and long-term aspirations. You’ll leverage your broad technical expertise across various domains – from advanced cloud computing and comprehensive cybersecurity to robust networking and data management – to provide strategic guidance, proactively mitigate risks, and ensure the successful adoption of Softcat’s comprehensive IT offerings. If you thrive in an environment where deep technical acumen meets strategic business development, and you’re eager to make a significant impact from a remote setting, we strongly encourage you to apply. This role offers the unique opportunity to work with diverse clients, remain at the forefront of technological innovation, and significantly grow your career within a supportive, high-achieving, and award-winning organisation.
Key Responsibilities
- Serve as the primary technical advisor and trusted partner for a designated portfolio of key Softcat clients, fostering long-term relationships.
- Deeply understand client business objectives, existing IT challenges, and current infrastructure to proactively identify strategic technical opportunities and solutions.
- Collaborate effectively with sales and pre-sales teams to design, architect, and propose complex IT solutions across diverse technology stacks (e.g., Cloud, Security, Data Centre, Networking).
- Conduct compelling technical presentations, interactive workshops, and comprehensive solution demonstrations for both technical and non-technical client stakeholders.
- Act as a crucial technical liaison between clients, Softcat's internal technical teams, and strategic vendor partners, ensuring seamless communication and delivery.
- Develop and meticulously maintain comprehensive technical account plans, including strategic roadmaps for technology adoption, refresh cycles, and future growth.
- Continuously stay abreast of the latest industry trends, emerging technologies, and Softcat's evolving solution portfolio to provide cutting-edge advice.
- Provide expert post-sales technical guidance and support, ensuring the successful deployment, optimal performance, and ultimate satisfaction of implemented solutions.
Required Skills
- Proven experience (minimum 4 years) in a technical account management, solutions architecture, or senior technical consultancy role.
- Strong understanding of modern IT infrastructure, including cloud platforms (e.g., Azure, AWS, GCP), networking principles, virtualisation technologies, and storage solutions.
- Solid grasp of cybersecurity principles and solutions (e.g., endpoint protection, network security, identity and access management, data protection).
- Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts clearly to diverse audiences.
- Demonstrated ability to build and maintain strong, credible client relationships at various organisational levels, fostering trust and partnership.
- Analytical mindset with excellent problem-solving capabilities and a proactive, consultative approach to understanding and addressing client needs.
- Self-motivated and able to work independently and effectively manage time, priorities, and client expectations in a remote work environment.
Preferred Qualifications
- Relevant industry certifications (e.g., Microsoft Azure, AWS, CCNA, CISSP, CompTIA Security+, VCP).
- Experience with IT Service Management (ITSM) frameworks and tools (e.g., ITIL).
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a closely related technical field.
- Prior experience working for an IT reseller, managed service provider (MSP), or system integrator.
Perks & Benefits
- Highly competitive salary package and a generous performance-based bonus scheme.
- Generous holiday allowance, increasing with service, and flexible working arrangements.
- Comprehensive private medical insurance and robust life assurance coverage.
- Access to extensive professional development and certification programs, supporting continuous learning and career growth.
- Company pension scheme with strong employer contributions, securing your future.
- Vibrant, inclusive company culture with regular virtual social events, team-building activities, and an employee recognition program.
- Dedicated remote work setup allowance to ensure a comfortable, ergonomic, and highly productive home office environment.
How to Apply
We invite you to join Softcat plc and become a part of our success story. If you are a proactive, technically astute individual who is passionate about client success and thrives in a remote, dynamic environment, we want to hear from you! To apply, please click on the application link below. Ensure your resume thoroughly highlights your relevant technical experience, client-facing skills, and passion for IT solutions.