About Company
Econet Wireless Zimbabwe is a leading telecommunications company in Zimbabwe, a subsidiary of Econet Global. Established in 1998, it has grown to become the largest provider of telecommunications services in the country, offering a comprehensive suite of products including voice, data, broadband, and mobile money services (EcoCash). With a strong commitment to innovation and digital inclusion, Econet plays a pivotal role in connecting communities and driving economic development across Zimbabwe. The company prides itself on its extensive network coverage, customer-centric approach, and a diverse workforce dedicated to excellence. At Econet, we believe in empowering our employees to achieve their full potential and contribute meaningfully to our vision of a digitally connected future for all Zimbabweans. Join our dynamic team and be part of a company that is constantly pushing the boundaries of technology and service delivery.
Job Description
Are you a meticulous individual with a keen eye for detail and a passion for creating polished, professional documents? Econet Wireless Zimbabwe is seeking a highly skilled and dedicated Remote Technical Documentation Formatting Specialist to join our innovative team. In this pivotal role, you will be responsible for ensuring the consistency, clarity, and visual appeal of all our technical documentation, ranging from user manuals and API guides to internal process documents and training materials.
Working remotely from Buhera, Manicaland Province, you will play a critical part in maintaining our brand standards and enhancing the user experience for our diverse audience, which includes technical staff, partners, and end-users. You will apply your expertise in desktop publishing software and style guides to format complex technical content, ensuring it is well-structured, easy to read, and compliant with accessibility standards. This position requires someone who thrives in an independent work environment, possesses excellent organizational skills, and can communicate effectively with technical writers, engineers, and product managers to understand documentation requirements. If you are passionate about transforming raw technical information into beautifully presented, user-friendly resources, and are eager to contribute to a leading telecommunications company, we encourage you to apply.
This role is an excellent opportunity for a professional who is self-motivated, technically proficient, and committed to upholding the highest standards of document quality. Your efforts will directly impact how our technology is understood and utilized, making you an invaluable asset to our mission of connecting and empowering Zimbabwe.
Key Responsibilities
- Format and style technical documents, including user guides, API documentation, release notes, and internal manuals, according to established style guides and templates.
- Ensure consistent branding, terminology, visual presentation, and layout across all technical documentation.
- Collaborate closely with technical writers, subject matter experts, and product teams to integrate content accurately and efficiently.
- Manage document versions and updates within content management systems (CMS) or version control tools.
- Conduct thorough quality assurance checks for formatting errors, broken links, and adherence to accessibility standards.
- Develop and maintain efficient formatting templates and contribute to the evolution of documentation standards.
- Prepare documents for various output formats (e.g., PDF, HTML, online help) while maintaining visual integrity.
- Provide constructive feedback and suggest improvements to enhance document clarity and usability.
Required Skills
- Proven experience (3+ years) in technical documentation formatting or desktop publishing.
- Expert proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) for advanced document formatting.
- Demonstrable experience with professional desktop publishing software such as Adobe InDesign, Adobe FrameMaker, or similar tools.
- Strong understanding of technical writing principles and document design best practices.
- Exceptional attention to detail, accuracy, and consistency.
- Excellent command of English grammar, punctuation, and style.
- Ability to work independently, manage multiple tasks, and meet deadlines in a remote work environment.
- Strong communication and collaboration skills.
Preferred Qualifications
- Certification in technical communication, desktop publishing, or a related field.
- Familiarity with markup languages (e.g., XML, HTML, Markdown) and their application in documentation workflows.
- Experience working with Content Management Systems (CMS) or version control software (e.g., Git).
- Basic graphic design skills for image editing, diagram creation, and visual optimization.
- Understanding of accessibility guidelines (e.g., WCAG) for digital documentation.
- Prior experience in the telecommunications or information technology industry.
Perks & Benefits
- Competitive monthly salary package.
- Comprehensive health benefits and wellness programs.
- Opportunities for professional development and continuous learning.
- Flexible remote work environment, promoting work-life balance.
- Contribution to a leading and innovative telecommunications company.
- Supportive team culture and access to modern tools and technologies.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV highlights your relevant experience in technical documentation formatting and your proficiency with required software.