About Company
Montana Interactive, a division of NIC (a Tyler Technologies company), is a leading provider of innovative digital government services for the State of Montana. We specialize in building and managing secure, user-friendly websites and applications that connect citizens with government services efficiently and effectively. Our mission is to transform how government interacts with its constituents, making critical services more accessible and convenient. We operate with a strong commitment to public service, technological excellence, and user-centric design. While our core operations serve the State of Montana, we embrace a remote-first culture for many roles, fostering a diverse and inclusive environment where innovation thrives, regardless of geographical location. Join our dedicated team and contribute to improving digital experiences for millions.
Job Description
We are seeking a highly motivated and experienced Remote User Researcher to join our dynamic product development team. In this full-time role, you will be instrumental in understanding the needs, behaviors, and motivations of users interacting with Montana’s digital government services. As a Remote User Researcher, you will work collaboratively with product managers, designers, and developers to uncover critical insights that inform product strategy and design decisions. You will plan, conduct, and analyze various user research activities, from foundational studies to usability testing, leveraging both qualitative and quantitative methods. Your work will directly impact the usability, accessibility, and overall success of our digital platforms, ensuring they meet the diverse needs of Montana’s citizens and businesses. This is a unique opportunity to apply your expertise in a meaningful way, contributing to services that genuinely improve people’s lives. We are looking for someone who is passionate about advocating for the user, skilled in translating complex data into actionable recommendations, and thrives in a remote, collaborative environment.
Key Responsibilities
- Design and execute a wide range of user research studies, including interviews, surveys, usability tests, card sorting, and contextual inquiries, utilizing appropriate methodologies for each project.
- Recruit and screen participants for research studies, ensuring diverse representation and adherence to ethical guidelines.
- Analyze qualitative and quantitative data to identify user needs, pain points, mental models, and opportunities for product improvement.
- Synthesize research findings into clear, concise, and actionable insights, communicating them effectively to cross-functional teams and stakeholders through compelling reports, presentations, and workshops.
- Collaborate closely with product managers, UX/UI designers, and developers throughout the product development lifecycle to integrate user insights into design and strategy.
- Develop and maintain research roadmaps, aligning research efforts with overall product goals and priorities.
- Advocate for user-centered design principles and practices across the organization, fostering a culture of empathy and user understanding.
- Stay current with industry best practices, tools, and trends in user research and apply them to our processes.
- Manage research logistics, including scheduling, consent forms, and incentive distribution.
Required Skills
- 3+ years of professional experience in user research, UX research, or a related field.
- Demonstrated expertise in both qualitative and quantitative research methods (e.g., in-depth interviews, usability testing, surveys, A/B testing).
- Proficiency with user research tools (e.g., UserTesting, Qualtrics, Dovetail, Figma for prototypes).
- Strong analytical skills with the ability to synthesize complex data into clear, actionable insights.
- Excellent written and verbal communication skills, with the ability to present findings to diverse audiences.
- Ability to work independently and manage multiple research projects simultaneously in a remote setting.
- Solid understanding of human-centered design principles and product development processes.
- Experience with remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
Preferred Qualifications
- Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field.
- Experience working in the government technology sector or on public-facing digital services.
- Familiarity with accessibility standards (WCAG) and inclusive design practices.
- Proficiency in statistical analysis software (e.g., R, SPSS) for advanced quantitative analysis.
- Portfolio demonstrating a range of user research projects and impact on product development.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (PTO) and paid holidays.
- 401(k) retirement plan with company match.
- Remote work flexibility with a supportive virtual team environment.
- Professional development opportunities and training.
- Stipend for home office setup and internet.
- Life and disability insurance.
- Employee assistance program.
How to Apply
Interested candidates are invited to submit their application by clicking on the link below. Please include a resume and, if possible, a portfolio showcasing your research experience and impact. We look forward to reviewing your application and exploring how your skills can contribute to our mission.