About Company
Econet Wireless is a leading telecommunications company in Zimbabwe, and part of the broader Econet Group, a diversified telecommunications, media, and technology company with operations and investments in Africa, Europe, South America, and the East Asia Pacific Rim. Founded on the principle of providing solutions to global challenges through digital technology, Econet Wireless Zimbabwe has grown to become the largest telecommunications company in the country. We are committed to pioneering innovation, connecting communities, and driving digital inclusion. Our mission is to transform lives through superior technology and customer service, fostering an environment where talent can thrive and make a tangible impact on society. With a strong focus on sustainability and community development, Econet is more than just a network provider; we are a partner in progress, empowering individuals and businesses across Zimbabwe.
Job Description
As a Remote Workforce Scheduling Coordinator at Econet Wireless, you will play a pivotal role in ensuring the seamless and efficient operation of our diverse remote teams across Zimbabwe. In an era where flexibility, connectivity, and agility are paramount, your expertise in optimizing schedules, managing resources, and fostering a productive remote environment will be indispensable. This isn’t just about moving names on a calendar; it’s about strategically allocating our most valuable asset—our people—to where they can make the biggest impact, all while upholding our unwavering commitment to exceptional service and continuous innovation.
You will serve as the central hub for our remote operational workforce, meticulously planning and adjusting schedules to meet dynamic business demands, evolving project timelines, and stringent customer expectations. Your daily responsibilities will involve leveraging advanced scheduling software and robust analytical tools to accurately forecast staffing needs, minimize operational downtime, and proactively resolve complex scheduling conflicts with tact, efficiency, and fairness. Beyond the purely technical aspects of scheduling, you will act as a vital communicator, bridging gaps between our remote employees, dedicated team leads, and senior management, ensuring that everyone is consistently aligned, informed, and comprehensively supported in their roles. This position demands a highly proactive problem-solver with an an exceptional keen eye for detail, coupled with the ability to anticipate potential challenges before they escalate and develop effective mitigation strategies.
The ideal candidate will thrive unequivocally in a fast-paced, technology-driven, and results-oriented environment, possessing a deep and nuanced understanding of the unique challenges and abundant opportunities presented by a distributed, remote workforce model. You will be instrumental in developing, refining, and implementing best practices for remote team coordination, contributing directly to our overarching operational excellence, enhancing employee satisfaction, and driving greater efficiency across the board. Your direct contribution will significantly impact our ability to deliver superior telecommunications services to millions of customers throughout Zimbabwe, by ensuring our field agents, dedicated customer support specialists, and highly skilled technical teams are consistently where they need to be, precisely when they need to be there, irrespective of geographical barriers. This role offers an exciting opportunity to shape the future of remote work within a leading African telecommunications giant, fostering collaboration and maximizing productivity from afar. If you are passionate about optimizing workflows, empowering remote talent, and contributing to a dynamic and innovative organization, we wholeheartedly encourage you to apply and join our forward-thinking team.
Key Responsibilities
- Develop and implement efficient scheduling strategies for a distributed remote workforce, ensuring optimal coverage and resource utilization.
- Utilize advanced scheduling software and tools to create, adjust, and disseminate schedules, responding to real-time changes and operational demands.
- Monitor workforce performance and adherence to schedules, identifying and addressing potential discrepancies or inefficiencies.
- Proactively resolve scheduling conflicts, absences, and shift trade requests in a fair and timely manner, maintaining compliance with company policies and labor laws.
- Collaborate with team leads and managers to understand staffing needs, project requirements, and individual employee preferences.
- Generate comprehensive reports on workforce metrics, including adherence, utilization, and forecast accuracy, providing insights for continuous improvement.
- Act as a central point of contact for remote employees regarding scheduling inquiries and issues, providing clear and effective communication.
- Contribute to the development and refinement of best practices for remote workforce management and scheduling.
- Ensure all scheduling activities comply with company policies, regulatory requirements, and industry standards.
- Train new team members on scheduling processes and system usage as required.
Required Skills
- Minimum of 3 years of experience in workforce scheduling or coordination, preferably in a remote or distributed team environment.
- Proficiency with workforce management (WFM) or scheduling software (e.g., When I Work, Homebase, UKG Workforce Central).
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills, with the ability to interact effectively with diverse teams remotely.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) or Google Workspace (Sheets, Docs, Gmail).
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Demonstrated organizational skills and the ability to maintain composure under pressure.
- Understanding of the unique challenges and best practices for managing remote teams.
Preferred Qualifications
- Bachelor's degree in Business Administration, Human Resources, Operations Management, or a related field.
- Experience in the telecommunications or a related service industry.
- Certification in Workforce Management or a relevant project management methodology.
- Familiarity with contact center operations or field service scheduling.
- Experience with data visualization tools (e.g., Tableau, Power BI) to present scheduling insights.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunity to work remotely from anywhere within Zimbabwe.
- Flexible working hours to promote work-life balance.
- Access to ongoing professional development and training programs.
- Exposure to cutting-edge telecommunications technology and practices.
- A supportive and collaborative company culture committed to innovation and employee growth.
- Contribution to a leading organization that positively impacts millions of lives in Zimbabwe.
How to Apply
Interested candidates are encouraged to submit their application by clicking on the link below. Please ensure your CV and cover letter highlight your relevant experience and how you meet the requirements for this remote position.