About Company
Versailles Hotel May Pen stands as a distinguished establishment in the heart of Clarendon, Jamaica, offering a tranquil oasis for both business and leisure travelers. Renowned for its elegant accommodations, exceptional dining, and deeply personalized service, we are unwavering in our commitment to crafting a serene, comfortable, and truly memorable experience for every guest who walks through our doors. Our dedicated team is the cornerstone of our success, continually striving to anticipate needs and exceed expectations, ensuring that all visitors to May Pen feel genuinely at home, pampered, and exquisitely cared for. We pride ourselves on fostering a warm, inviting atmosphere that reflects the best of Jamaican hospitality, coupled with a strong connection to the local community, which allows us to offer an authentic and enriching cultural experience.
Job Description
Are you an exceptionally organized, enthusiastic, and personable individual with an unwavering passion for delivering outstanding guest experiences? Versailles Hotel May Pen is actively seeking a dedicated Part-Time Resort Concierge Assistant to become an integral part of our vibrant and dynamic team. While May Pen might not be a conventional ‘resort’ destination, our esteemed hotel takes immense pride in offering a level of service and a range of amenities that rival the finest resorts, ensuring every guest enjoys a premium, unforgettable stay. In this pivotal and highly visible role, you will often serve as the crucial first point of contact for many of our cherished guests, extending a warm, genuine Jamaican welcome and serving as their go-to resource for everything from insightful local recommendations and cultural tips to seamless travel arrangements and activity bookings. Your overarching mission will be to proactively enhance our guests’ stays by intuitively anticipating their needs, offering uniquely personalized recommendations that resonate with their interests, and efficiently managing all their requests with precision and grace. This demanding yet highly rewarding position calls for a proactive approach, demonstrating impeccable communication skills, both verbal and written, and a profound, genuine desire to craft unforgettable memories for our diverse and international clientele. You will be instrumental in showcasing the absolute best of May Pen and the wider Clarendon Parish, guiding guests to discover everything from hidden culinary gems and authentic local eateries to fascinating historical sites, vibrant cultural attractions, and exciting local events. This role transcends a typical customer service position; it is a unique opportunity to become a valued local ambassador, meticulously crafting bespoke experiences and fostering lasting, positive relationships with our guests. If you thrive in a fast-paced, sophisticated environment, possess a meticulous eye for detail, exhibit excellent multitasking abilities, and are eager to contribute your talents to a renowned hospitality brand celebrated for its excellence, we wholeheartedly encourage you to apply. Join us and play a vital role in upholding our esteemed tradition of unparalleled service and achieving supreme guest satisfaction.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with check-in/check-out procedures as needed.
- Provide comprehensive and personalized information about local attractions, dining, transportation, and events in May Pen and the surrounding Clarendon Parish.
- Handle guest inquiries, requests, and complaints efficiently and professionally, ensuring prompt resolution and guest satisfaction.
- Assist guests with reservations for tours, restaurant bookings, transportation, and other services.
- Maintain up-to-date knowledge of hotel services, facilities, and promotional offerings.
- Manage a comprehensive directory of local services, amenities, and points of interest.
- Coordinate with other hotel departments (e.g., Housekeeping, Front Desk, F&B) to fulfill guest needs.
- Handle incoming and outgoing mail, packages, and messages for guests.
- Maintain a tidy and organized concierge desk/lobby area.
- Proactively identify opportunities to enhance the guest experience through thoughtful gestures and personalized service.
- Assist with administrative tasks as required, including data entry and report generation.
Required Skills
- Minimum 1 year of experience in a customer service or hospitality role.
- Exceptional verbal and written communication skills in English.
- In-depth knowledge of May Pen and Clarendon Parish attractions, dining, and local culture.
- Strong organizational skills and ability to multitask effectively in a fast-paced environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- A positive, professional demeanor and a genuine passion for guest service.
- Ability to work flexible hours, including weekends and public holidays.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management or a related field.
- Fluency in additional languages (e.g., Spanish, French).
- Experience with hotel property management systems (PMS).
- Proven track record of anticipating guest needs and exceeding expectations.
Perks & Benefits
- Competitive hourly wage.
- Opportunity to work in a reputable and welcoming hotel environment.
- Staff discounts on hotel services and amenities.
- Ongoing training and professional development opportunities.
- A supportive and collaborative team culture.
- Flexible part-time scheduling.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant experience and passion for hospitality.