About Company
VLH (Veranda Leisure & Hospitality) is a leading name in the Mauritian hospitality sector, renowned for crafting unforgettable experiences and celebrating the vibrant culture of Mauritius. As a subsidiary of Rogers Group, we operate a diverse portfolio of hotels and resorts, each with its unique charm and character, from family-friendly escapes to romantic havens. Our mission is to create moments of genuine connection and joy for our guests, driven by a passion for service excellence and a deep respect for our beautiful island environment. At VLH, we believe our people are our greatest asset, fostering a supportive and dynamic work environment where creativity flourishes, and career growth is actively encouraged. Join us in shaping the future of Mauritian tourism, contributing to a legacy of exceptional hospitality.
Job Description
Are you passionate about creating memorable experiences and bringing joy to people through tourism and leisure activities? VLH (Veranda Leisure & Hospitality) is seeking enthusiastic and dedicated Resort Staff with a focus on Tourism & Activities to join our dynamic team. This role is ideal for individuals who thrive in a fast-paced, guest-centric environment and have a genuine desire to showcase the best of Mauritian hospitality. As a key member of our resort operations, you will be instrumental in organizing, facilitating, and engaging guests in a variety of recreational, cultural, and adventure activities, ensuring their stay is filled with excitement and discovery. From welcoming guests with a warm smile to coordinating thrilling excursions and lively entertainment, you will be at the heart of our resort’s vibrant atmosphere, making every moment count. If you are an energetic, adaptable, and service-oriented individual with a love for tourism and activities, we invite you to apply and become a vital part of our VLH family.
Key Responsibilities
- Welcome and interact with guests in a friendly and professional manner, providing information about resort activities and local attractions.
- Plan, organize, and lead a diverse range of recreational activities, including sports, games, cultural workshops, and entertainment programs.
- Ensure the safety and well-being of guests during all activities, strictly adhering to established safety protocols and guidelines.
- Assist with the setup, maintenance, and breakdown of equipment and venues for various activities, ensuring they are always in excellent condition.
- Proactively engage guests to encourage participation in activities, fostering a lively and inclusive resort environment.
- Handle guest inquiries, feedback, and complaints efficiently and courteously, escalating issues to management when necessary.
- Contribute to the continuous improvement of guest experiences by suggesting new activity ideas and enhancing existing programs.
Required Skills
- Excellent verbal communication and interpersonal skills in English and French.
- Strong customer service orientation with a proactive and friendly approach.
- Ability to work effectively both independently and as part of a diverse team.
- Good organizational skills and the ability to manage multiple tasks simultaneously.
- High level of energy, enthusiasm, and a positive attitude.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays.
- Basic knowledge of first aid and emergency procedures.
Preferred Qualifications
- A diploma or certificate in Hospitality, Tourism Management, Sports & Leisure, or a related field.
- Proficiency in additional languages (e.g., German, Italian, Mandarin) is a significant advantage.
- Previous experience in a resort, hotel, or tourism-related environment, particularly in activities or guest relations.
- Certification in specific recreational activities (e.g., swimming instructor, lifeguard, yoga instructor, divemaster).
- Familiarity with local Mauritian culture, history, and tourist attractions.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and medical insurance.
- Opportunities for professional development and career growth within VLH.
- Complimentary staff meals during shifts.
- Employee discounts across VLH properties and partner establishments.
- A vibrant and supportive work environment with a focus on teamwork and guest satisfaction.
How to Apply
Eager to embark on a rewarding career with VLH? We encourage all qualified candidates to click on the application link below to explore our current opportunities and submit their detailed application. Please ensure your CV and cover letter highlight your relevant experience and enthusiasm for joining our team.