About Company
Are you eager to launch your career in a dynamic hospitality setting? Career.zycto partners with a premier restaurant in Oja Oba, Ilorin, renowned for its vibrant atmosphere and exceptional customer service. This is an unparalleled opportunity for a Restaurant Host to thrive, making a tangible impact on guest experiences from the moment they step through the door. Our partner values warmth, efficiency, and a commitment to creating memorable dining journeys, fostering a supportive environment where your passion for hospitality can truly shine and grow.
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Job Description
Join a vibrant culinary team in Oja Oba, Ilorin, where every guest interaction is an opportunity to create a memorable experience. Career.zycto is thrilled to be recruiting on behalf of a distinguished restaurant known for its exquisite cuisine and unparalleled hospitality. As a Restaurant Host, you will be the welcoming face of our establishment, setting the tone for an exceptional dining journey from the moment guests arrive until their departure. This pivotal role requires an individual with an innate ability to connect with people, manage high-volume situations with grace, and maintain a seamless flow in the dining area.
You will be instrumental in ensuring a smooth operation, from expertly managing reservations and seating arrangements to maintaining the pristine appearance of the reception area. Beyond logistical tasks, your primary mission will be to embody the spirit of hospitality, making every guest feel valued, comfortable, and eager to return. This involves quick thinking, excellent communication, and a proactive approach to anticipating guest needs and resolving any concerns with a positive attitude. The fast-paced environment means no two days are alike, offering continuous learning and the chance to hone your multitasking abilities. You’ll gain invaluable experience in front-of-house operations, interacting with diverse clientele and collaborating closely with waitstaff and kitchen teams.
We are looking for someone who is not just seeking a job, but a career where they can genuinely contribute to a positive atmosphere and grow within the hospitality industry. If you possess a friendly demeanor, a sharp organizational mind, and a passion for delivering outstanding service, this could be your ideal next step. The role offers a fantastic chance to develop your customer service skills, learn about restaurant operations from the ground up, and become an integral part of a team that prides itself on culinary excellence and a welcoming environment. We believe in nurturing talent and providing opportunities for advancement for those who demonstrate dedication and a commitment to excellence. Bring your energy and commitment, and help us make every visit an unforgettable one for our cherished patrons.
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Key Responsibilities
- Warmly greet guests upon arrival and escort them to their tables with a friendly demeanor.
- Efficiently manage reservations, waitlists, and seating charts using a dedicated host system.
- Answer phone calls professionally, address guest inquiries, and take accurate reservations.
- Coordinate closely with servers and kitchen staff to manage dining room flow and optimize table turns.
- Maintain the cleanliness, organization, and inviting appearance of the host stand and entrance area.
- Handle guest complaints, feedback, or special requests with professionalism, empathy, and a problem-solving attitude.
- Assist with various duties as needed, such as clearing tables, refilling water, or assisting with menu presentation.
- Monitor dining room activity to ensure overall guest satisfaction and address any emerging issues promptly.
Required Skills
- Excellent verbal communication skills with a clear and pleasant speaking voice.
- Strong interpersonal and customer service abilities, with a natural inclination to assist others.
- Ability to remain calm, composed, and organized in a high-pressure, fast-paced restaurant environment.
- Proficiency in managing reservations and seating arrangements, with strong organizational skills.
- Basic computer literacy for operating reservation systems and point-of-sale (POS) terminals.
- A consistently positive attitude, professional appearance, and a welcoming presence.
- High level of attention to detail to ensure accuracy in seating and guest information.
Preferred Qualifications
- Previous experience (6+ months) as a host, hostess, or in a customer-facing role within a restaurant or hospitality setting.
- Familiarity with digital reservation platforms and restaurant POS systems.
- Ability to speak additional local languages (e.g., Yoruba) is considered a valuable asset.
- Strong multitasking capabilities and the ability to prioritize tasks effectively.
Perks & Benefits
- Competitive monthly salary with potential for performance-based incentives.
- Opportunities for career growth and professional development within the hospitality sector.
- A vibrant, supportive, and collaborative team environment.
- Complimentary staff meals during shifts.
- Comprehensive on-the-job training and continuous skill enhancement programs.
- The chance to contribute to a highly-regarded and reputable dining establishment in Ilorin.
How to Apply
Interested candidates are encouraged to submit their application immediately. Please click on the application link below to apply for this exciting opportunity.
