About Company
At Career.zycto, we believe in crafting exceptional experiences, not just careers. Beyond our core recruitment expertise, we meticulously manage a portfolio of premium hospitality venues, where every detail matters. We are seeking a dynamic Restaurant Host to join our vibrant team in New Owerri, someone passionate about making every guest feel truly welcomed. Join us and contribute to an atmosphere where professionalism meets genuine warmth, setting the stage for unforgettable dining.
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Job Description
Career.zycto is on the hunt for a charismatic and exceptionally organized Restaurant Host to elevate the guest experience at our distinguished hospitality venue located in the heart of New Owerri. This full-time role is crucial, as you will be the very first point of contact for our cherished patrons, embodying the warmth, professionalism, and elegance that define our brand. Your mission, should you choose to accept it, is to craft an unforgettable first impression, ensuring every guest feels genuinely welcomed and valued from the instant they step through our doors. Beyond merely greeting, you will deftly manage reservations, meticulously orchestrate seating arrangements to optimize dining flow and guest comfort, and gracefully escort diners to their tables. This position demands more than just a friendly smile; it requires a proactive approach to anticipating guest needs, exceptional problem-solving abilities, and the composure to maintain a serene and inviting atmosphere even during peak hours. You will serve as the communication hub for the front-of-house team, relaying critical information to servers and management, and ensuring seamless coordination to deliver impeccable service. If you possess an unwavering passion for hospitality, a meticulous eye for detail, and the ability to exude charm and confidence under pressure, then you are the individual we are searching for. Join our vibrant team and become an integral part of an establishment where culinary artistry meets unparalleled service, contributing directly to an environment where both our guests and our employees thrive. This is an incredible opportunity for a dedicated professional looking to grow within a company committed to excellence and fostering a truly engaging workplace culture.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, creating a positive first impression.
- Manage the reservation system accurately and efficiently, overseeing table assignments and seating charts.
- Escort guests to their tables with grace and professionalism, providing menus and introducing them to their server.
- Answer incoming calls, respond to inquiries, and manage walk-in guests effectively, including quoting accurate wait times.
- Maintain a tidy, organized, and inviting entrance area and waiting space.
- Assist the front-of-house team with various tasks, including preparing tables, clearing dishes, and restocking supplies during peak hours.
- Handle guest complaints or special requests with courtesy and escalate issues to management when necessary.
- Adhere to all restaurant policies, procedures, and safety standards.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written).
- Professional demeanor and polished appearance.
- Strong organizational skills and attention to detail.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Proficiency in using reservation software (e.g., OpenTable, Resy) or willingness to learn quickly.
- A genuine passion for providing outstanding customer service.
Preferred Qualifications
- Previous experience (6-12 months) in a host, receptionist, or customer service role, preferably in a hospitality setting.
- Knowledge of local dining scene and guest preferences.
- Ability to speak multiple languages is a plus, but not required.
Perks & Benefits
- Competitive salary package.
- Opportunity for career growth and professional development within a thriving hospitality group.
- A vibrant and supportive team environment.
- Staff meal allowances.
- Comprehensive training and continuous learning opportunities.
How to Apply
To embark on this exciting journey with Career.zycto, please click on the application link below to submit your resume and a brief cover letter outlining your passion for hospitality and customer service.
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