About Company
Join our vibrant team at Career.zycto, where we believe exceptional guest experiences begin the moment someone steps through our doors. As a leading name in hospitality recruitment and management, we’re dedicated to fostering environments where talent thrives and service excellence is paramount. For a restaurant host customer service professional, Career.zycto offers unparalleled growth opportunities, comprehensive training, and a supportive culture that values your front-line contribution. We empower our team members to create lasting impressions, making every diner feel welcomed and valued. If you’re passionate about hospitality and ready to elevate your career, you’ll find your home here.
Job Description
Are you a charismatic and organized individual with a passion for creating memorable first impressions? Career.zycto is seeking a dedicated Restaurant Host Customer Service professional to join our dynamic team in Dagoretti, Nairobi. This pivotal role is the face of our establishment, setting the tone for every guest’s dining experience from the moment they arrive until they depart. We’re looking for someone who thrives in a fast-paced environment, possesses impeccable interpersonal skills, and genuinely enjoys making people feel welcome and valued. As our Host, you will expertly manage our front-of-house operations, ensuring seamless guest flow, accurate reservation management, and prompt, friendly service. If you are enthusiastic, detail-oriented, and committed to delivering exceptional customer service, we invite you to contribute to a vibrant atmosphere where every guest interaction is an opportunity to shine, elevating our guests’ dining experience to new heights.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival and departure, creating a positive first and last impression.
- Manage the reservation system efficiently, handling bookings, walk-ins, and waitlists with precision and professionalism.
- Escort guests to their tables, ensuring proper seating arrangements and communicating any special requests to the service team.
- Maintain accurate seating charts and monitor table availability to optimize dining room flow and minimize wait times.
- Handle guest inquiries, provide accurate information about the menu, specials, and restaurant facilities.
- Address any guest concerns or complaints promptly and courteously, escalating to management when necessary to ensure satisfaction.
- Assist the front-of-house team with various tasks, including tidying the entrance, distributing menus, and preparing dining areas.
- Collaborate effectively with servers, kitchen staff, and management to ensure smooth service operations.
- Uphold the highest standards of cleanliness, presentation, and personal hygiene in the front-of-house area.
- Contribute to a positive and cohesive team environment, supporting colleagues and fostering a culture of mutual respect.
Required Skills
- Excellent verbal communication skills
- Strong interpersonal and customer service abilities
- Exceptional organizational and multitasking skills
- Ability to remain calm and composed under pressure
- Positive attitude and professional demeanor
- Proficiency in basic computer systems (e.g., reservation software)
- Attention to detail and a proactive approach to guest satisfaction
Preferred Qualifications
- Previous experience (1+ year) as a Host/Hostess or in a similar customer-facing role in a restaurant setting.
- Knowledge of local dining scene and customer service best practices.
- Fluency in additional languages (e.g., Swahili, French) is a plus.
- Diploma or certificate in Hospitality Management or a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Complimentary staff meals during shifts.
- Opportunities for professional development and career advancement within the hospitality sector.
- A supportive and collaborative work environment.
- Employee discounts on dining.
- Paid time off and holiday benefits.
How to Apply
To seize this exciting opportunity, we encourage all qualified candidates to submit their applications. Please click on the link below to apply. Ensure your resume highlights your customer service experience and passion for hospitality.
