About Company
Career.zycto is a dynamic force in the recruitment landscape, dedicated to connecting aspiring talent with thriving opportunities in Singapore’s vibrant hospitality sector. We believe in nurturing potential, especially for those embarking on their career journey. Joining us means becoming part of a supportive network that values enthusiasm, growth, and exceptional service. We partner with leading establishments, offering a gateway to exciting roles where you can learn, shine, and make a real impact on guest experiences from day one. Your journey to a rewarding career starts here.
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Job Description
Embrace a vibrant career path in the heart of Singapore’s bustling hospitality scene with Career.zycto! We are actively seeking an enthusiastic and customer-focused individual to join a prestigious restaurant team in Biopolis as a Restaurant Host/Hostess. This is a fantastic entry-level opportunity for someone passionate about service, eager to learn, and ready to make a positive impression on every guest. No prior experience is necessary – we believe in potential and providing comprehensive training to help you succeed.
As the first point of contact, you will be the welcoming face of the restaurant, setting the tone for an exceptional dining experience. Your primary role will be to greet guests warmly, manage reservations efficiently, and ensure a smooth flow of service from arrival to departure. This role is perfect for individuals who possess a natural flair for hospitality, excellent communication skills, and a genuine desire to create memorable moments for our patrons.
You’ll learn the intricacies of restaurant operations, from seating arrangements and waitlist management to handling guest inquiries and coordinating with the service team. Our commitment is to provide you with the tools, training, and support needed to thrive in this essential front-of-house position. If you’re looking for a role where your positive attitude and eagerness to help can truly shine, and where every day brings new opportunities to connect with people, then this is the perfect starting point for your career in hospitality. Join us and become an integral part of a team dedicated to delivering outstanding guest experiences in a lively and supportive environment. This role offers an unparalleled chance to develop foundational customer service and operational skills that are highly valued across the industry.
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Key Responsibilities
- Warmly greet and welcome all guests upon their arrival at the restaurant.
- Manage reservations and walk-in guests efficiently, ensuring optimal seating arrangements.
- Escort guests to their tables, presenting menus and introducing them to their server.
- Maintain an organized and tidy host stand and waiting area.
- Answer incoming calls professionally, addressing inquiries and taking reservations accurately.
- Coordinate with the kitchen and service staff to manage table availability and guest flow.
- Handle guest complaints or special requests with grace and direct them to management when necessary.
- Assist in maintaining cleanliness and presentation of the dining area during service hours.
- Provide accurate wait times and seating updates to guests.
- Bid farewell to departing guests and invite them to return.
Required Skills
- Exceptional interpersonal and communication skills.
- A friendly, positive, and outgoing personality.
- Strong organizational abilities and attention to detail.
- Ability to remain calm and composed in a fast-paced environment.
- Eagerness to learn and adapt to new procedures.
- A genuine passion for providing excellent customer service.
- Ability to stand for extended periods and lift light objects.
Preferred Qualifications
- High school diploma or equivalent.
- Basic proficiency in English; knowledge of other local languages is a bonus.
- Previous experience in a customer-facing role (e.g., retail, reception) is a plus but not required.
- A proactive attitude and willingness to take initiative.
Perks & Benefits
- Comprehensive on-the-job training and mentorship program.
- Competitive salary and performance incentives.
- Staff meals provided during shifts.
- Opportunity for career advancement within the hospitality sector.
- Medical and dental benefits.
- A vibrant and supportive team environment.
- Employee discounts at partner establishments.
How to Apply
Ready to kickstart your career in hospitality? We invite enthusiastic individuals with a passion for service to apply! Please click on the application link below to submit your resume and a brief cover letter explaining your interest in this entry-level Restaurant Host/Hostess position.
