About Company
KFC Mauritius, proudly part of the IBL Group, is a leading name in the Quick Service Restaurant (QSR) industry across the island. With a rich history of serving finger-lickin’ good chicken and a commitment to exceptional customer experiences, we operate numerous restaurants, including our vibrant outlet at Phoenix Central on Sodnac Link Road. We are dedicated to nurturing talent, fostering a dynamic work environment, and delivering the highest standards of food quality and service to our valued customers every day. Joining KFC Mauritius means becoming part of a globally recognized brand and a local institution committed to community and career growth.
Job Description
Are you a passionate leader with a flair for hospitality and a proven track record in restaurant management? KFC Mauritius is seeking an enthusiastic and experienced Restaurant Manager to lead our dedicated team at our Phoenix Central location. This pivotal role demands a hands-on approach to overseeing all aspects of daily operations, from ensuring impeccable service standards and customer satisfaction to managing staff, optimizing financial performance, and upholding our stringent food safety protocols. You will be instrumental in fostering a positive and productive work environment, mentoring team members, and driving the success of the restaurant. Your primary goal will be to ensure our customers receive an exceptional dining experience while achieving operational efficiency and profitability targets. If you thrive in a fast-paced setting, possess exceptional organizational skills, and are committed to operational excellence and service delivery, we invite you to bring your expertise to our growing family. Join us in continuing our legacy of culinary excellence and unparalleled guest experiences, contributing to a brand that millions love.
Key Responsibilities
- Manage daily restaurant operations, ensuring smooth workflow and adherence to KFC's operational standards.
- Lead, train, and motivate a diverse team, fostering a culture of high performance, collaboration, and excellent customer service.
- Oversee inventory management, including ordering, stock control, and minimizing waste to optimize costs.
- Ensure compliance with all food safety, hygiene, and health & safety regulations.
- Monitor and manage financial performance, including sales targets, cost control, and profitability, preparing regular reports for management.
- Maintain exceptional customer service standards, handling customer feedback and resolving issues promptly and effectively.
- Develop and implement local marketing initiatives to drive sales and customer engagement.
- Conduct regular performance reviews and provide constructive feedback to team members, identifying areas for development.
- Manage staff scheduling, payroll inputs, and ensure adequate staffing levels for all shifts.
- Uphold the brand's quality standards for food preparation, presentation, and store cleanliness.
Required Skills
- Minimum of 4 years of progressive experience in restaurant management, preferably within a QSR environment.
- Strong leadership and team management abilities, with a proven track record of motivating and developing staff.
- Excellent communication and interpersonal skills, capable of interacting effectively with customers, staff, and management.
- Solid understanding of restaurant financial management, including P&L, budgeting, and cost control.
- Demonstrated ability to maintain high standards of customer service and operational efficiency.
- Proficiency in inventory management and supply chain processes.
- Strong problem-solving skills and the ability to make quick, effective decisions under pressure.
- Working knowledge of food safety regulations and hygiene standards.
- Fluent in English and French, both written and spoken.
Preferred Qualifications
- Diploma or Degree in Hospitality Management, Business Administration, or a related field.
- Previous experience with the KFC brand or other major international Quick Service Restaurant chains.
- Certifications in Food Safety and Hygiene (e.g., HACCP).
- Experience with restaurant management software and POS systems.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement within the IBL Group.
- Employee meal benefits.
- Transport allowance.
- A vibrant and supportive work environment.
- Generous leave entitlements.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your experience in restaurant management and leadership, and demonstrates your passion for delivering exceptional service and operational excellence. We look forward to reviewing your application and potentially welcoming you to the KFC Mauritius family!