About Company
Are you ready to elevate your career in hospitality? Career.zycto is a dynamic and growing company dedicated to creating exceptional dining experiences across our diverse portfolio of venues. We believe in nurturing talent, providing clear pathways for advancement, and fostering a supportive team environment where every voice is heard. For a passionate Restaurant Shift Supervisor, Career.zycto offers the perfect blend of operational excellence and genuine guest interaction. Join us in shaping memorable moments and driving our success forward, right here in the vibrant Cottesloe community. We value leadership, enthusiasm, and a commitment to quality service.
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Job Description
Career.zycto is seeking a highly motivated and experienced Full-Time Restaurant Shift Supervisor to join our vibrant team in Cottesloe, Perth. This pivotal role is perfect for an individual with a passion for hospitality, a natural knack for leadership, and a commitment to delivering outstanding customer service. As a Shift Supervisor, you will be instrumental in ensuring the smooth and efficient operation of our restaurant during your assigned shifts, maintaining our high standards of quality, service, and cleanliness.
You will be the face of our management team on the floor, guiding and inspiring our service staff, handling customer inquiries with grace, and meticulously managing daily operations from opening to closing procedures. This isn’t just a job; it’s an opportunity to hone your leadership skills, contribute to a thriving business, and make a tangible impact on both our team and our cherished guests. We pride ourselves on creating memorable dining experiences, and your role will be central to achieving that goal every single day. You will empower your team, address challenges proactively, and ensure that every customer leaves with a smile, eager to return. If you thrive in a fast-paced environment, possess excellent communication skills, and are ready to take the next step in your hospitality career with a company that values your growth and contributions, we encourage you to apply. This role offers consistent hours, a supportive management structure, and the chance to become a key player in our success story within the heart of Cottesloe.
Key Responsibilities
- Supervise and coordinate daily restaurant operations during assigned shifts, ensuring efficiency and adherence to service standards.
- Lead, train, and motivate front-of-house staff, including servers, hosts, and bussers, fostering a positive and productive work environment.
- Handle cash management, including till reconciliation, deposits, and ensuring accurate payment processing.
- Monitor customer satisfaction, address feedback, and resolve guest complaints promptly and professionally.
- Ensure compliance with all health, safety, and hygiene regulations, including food safety standards.
- Oversee opening and closing procedures, including setting up and securing the restaurant.
- Manage inventory for front-of-house supplies and assist with ordering as needed.
- Collaborate with the kitchen team to ensure seamless service delivery and resolve any operational issues.
- Assist with scheduling, performance reviews, and disciplinary actions for front-of-house staff.
- Maintain a clean, organised, and inviting dining area at all times.
Required Skills
- Minimum 1.5 years of experience in a supervisory or senior front-of-house role within a restaurant setting.
- Demonstrated leadership abilities with experience in team supervision and motivation.
- Exceptional customer service and interpersonal communication skills.
- Proficiency in point-of-sale (POS) systems and basic computer skills.
- Strong problem-solving and decision-making capabilities under pressure.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Valid RSA (Responsible Service of Alcohol) certification.
- Solid understanding of food safety and hygiene regulations.
Preferred Qualifications
- Diploma or certification in Hospitality Management or a related field.
- Experience with inventory management and ordering systems.
- First Aid certification.
- Knowledge of local food and beverage trends in Perth.
- Proven track record of improving operational efficiency or customer satisfaction scores.
Perks & Benefits
- Competitive salary package with opportunities for growth.
- Supportive and collaborative team environment.
- Opportunities for professional development and career advancement within Career.zycto.
- Employee discounts on food and beverages.
- Flexible scheduling options to promote work-life balance.
- Contribution to a highly respected and growing hospitality group.
How to Apply
If you are an enthusiastic and dedicated individual ready to take on this exciting leadership role, we invite you to apply. Please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for Career.zycto. We look forward to reviewing your application and potentially welcoming you to our team!
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