About Company
Innscor Africa Limited is a leading diversified conglomerate in Zimbabwe, with significant interests across food processing, retail, and quick-service restaurants (QSR). Through its Simbisa Brands division, it operates a vast network of popular QSRs including Chicken Inn, Pizza Inn, Creamy Inn, and more, across Africa. Known for its unwavering commitment to quality, exceptional customer satisfaction, and robust local economic development, Innscor provides a dynamic and growth-oriented environment for its employees. Joining our team means becoming an integral part of an organization that champions innovation, operational excellence, and impactful community engagement, offering extensive opportunities for professional development and meaningful career advancement within the thriving hospitality and food service sector. We are deeply invested in nurturing talent and fostering a workplace where every team member can contribute to our collective success and grow personally and professionally.
Job Description
We are seeking an experienced and highly motivated Restaurant Supervisor to take on a pivotal role in overseeing the daily operations of our busy Quick Service Restaurant (QSR) outlet in Norton, Mashonaland West Province. The Restaurant Supervisor will be instrumental in ensuring the delivery of exceptional customer service, maintaining stringent standards of food quality and safety, and leading a dedicated team to achieve peak operational efficiency and excellence. This position calls for a proactive and hands-on leader with a profound passion for the food service industry, a meticulous eye for detail, and strong interpersonal skills essential for inspiring and motivating staff members. You will be directly responsible for upholding our renowned brand standards, expertly managing inventory levels, optimizing staff schedules for maximum coverage and efficiency, and actively contributing to fostering a positive, productive, and harmonious work environment. We are specifically looking for an individual who thrives in a fast-paced, high-energy setting, demonstrates adeptness at problem-solving under pressure, and is deeply committed to delivering a consistently memorable dining experience for every single customer. This is an exciting and significant opportunity to contribute directly to the sustained success of a leading regional brand and to further grow your career within a prominent and expanding African conglomerate.
Key Responsibilities
- Supervise and coordinate all daily restaurant operations, ensuring smooth workflow and strict adherence to company policies and procedures.
- Train, mentor, and motivate a diverse team of restaurant staff, including cashiers, cooks, and service personnel.
- Ensure consistently high standards of food quality, hygiene, and safety are met and maintained at all times.
- Manage comprehensive inventory processes, including accurate ordering, receiving, storing, and stocking of supplies to minimize waste and ensure product availability.
- Handle all customer inquiries, feedback, and complaints promptly, professionally, and courteously to ensure ultimate customer satisfaction.
- Monitor individual and team staff performance, provide constructive feedback, and conduct regular performance reviews.
- Assist in developing and implementing efficient staff schedules to ensure adequate coverage during both peak and off-peak hours.
- Oversee all cash handling procedures, including daily reconciliations, banking, and adherence to financial protocols.
- Implement and rigorously enforce all health and safety regulations, ensuring a safe and compliant environment for both staff and customers.
- Contribute actively to achieving sales targets and maintaining optimal cost-efficiency through effective operational management.
- Conduct regular and thorough inspections of the restaurant premises to ensure impeccable cleanliness, organization, and operational readiness.
Required Skills
- Proven experience in a supervisory or team lead role within the QSR or broader hospitality industry (minimum 2 years).
- Demonstrated strong leadership and effective team management abilities.
- Exceptional customer service orientation and superior communication skills, both written and verbal.
- Ability to work efficiently and effectively in a fast-paced, dynamic, and often high-pressure environment.
- Proficiency in inventory management, stock control, and accurate cash handling procedures.
- Thorough knowledge of food safety, sanitation, and hygiene regulations and best practices.
- Strong problem-solving and critical decision-making capabilities.
- Basic computer literacy, including familiarity with MS Office Suite and Point-of-Sale (POS) systems.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Culinary Arts, or a closely related field.
- Previous experience working with a major quick-service restaurant (QSR) brand.
- Valid First Aid certification.
- Fluency in local languages (e.g., Shona, Ndebele) in addition to English.
Perks & Benefits
- Competitive monthly salary package.
- Opportunities for performance-based bonuses and incentives.
- Significant opportunities for career advancement and growth within a large, diversified organization.
- Comprehensive on-the-job training and continuous professional development programs.
- Daily staff meal benefits.
- A dynamic, supportive, and engaging work environment.
- Access to health and wellness support programs.
How to Apply
Interested candidates who meet the above criteria are encouraged to apply by clicking on the application link provided below. Please ensure your Curriculum Vitae (CV) is thoroughly up-to-date, clearly highlights your relevant experience, and specifically addresses the qualifications required for this Restaurant Supervisor role. We appreciate all applications, but please note that only shortlisted candidates will be contacted for an interview.