About Company
Elevate your career in hospitality! Career.zycto is a dynamic and forward-thinking organization dedicated to creating exceptional dining experiences across Mozambique. We believe that true success stems from a passion for quality service, a commitment to team growth, and an unwavering focus on guest satisfaction. As a Restaurant Supervisor, you’ll find a supportive environment here where your leadership skills are nurtured, your ideas are valued, and your contributions directly shape our reputation for excellence. Join a team that celebrates culinary innovation and professional development, empowering you to lead, inspire, and make a tangible impact every day.
Job Description
Career.zycto is seeking a highly motivated and experienced Restaurant Supervisor to join our vibrant team in Ancuabe, Cabo Delgado Province. This is an exciting opportunity for a hospitality professional with a passion for excellence and a knack for leadership to significantly contribute to our continued success. As a Restaurant Supervisor, you will be instrumental in overseeing daily restaurant operations, ensuring the highest standards of service, food quality, and guest satisfaction. You will play a crucial role in managing our front-of-house team, providing guidance, training, and support to foster a positive and productive work environment. We are looking for an individual who can inspire their team, maintain operational efficiency, and contribute to a memorable dining experience for every guest. If you thrive in a fast-paced environment, possess exceptional organizational skills, and are dedicated to upholding superior service standards, we encourage you to apply. Join us and become a key player in shaping our reputation as a premier dining destination in the region.
Key Responsibilities
- Supervise daily restaurant operations, ensuring smooth workflow and adherence to operational standards.
- Lead, train, and mentor front-of-house staff, including servers, hosts, and bussers, fostering a collaborative and high-performing team.
- Ensure exceptional guest service by actively engaging with customers, addressing feedback, and resolving any issues promptly and professionally.
- Monitor food quality and presentation, ensuring compliance with established standards and guest expectations.
- Oversee inventory management for front-of-house supplies and assist with ordering as needed.
- Manage reservations, seating arrangements, and flow of service during peak hours.
- Maintain a clean, organized, and safe dining environment in accordance with health and safety regulations.
- Assist with staff scheduling, shift assignments, and performance evaluations.
- Handle cash transactions, manage end-of-day reports, and ensure accurate financial reconciliation.
- Implement and uphold company policies and procedures.
- Support the Restaurant Manager in various administrative tasks and strategic initiatives.
Required Skills
- Proven experience in a supervisory role within the hospitality or food and beverage industry.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Exceptional customer service orientation and problem-solving capabilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Sound knowledge of restaurant operations, including POS systems and inventory control.
- Proficiency in Portuguese (written and spoken).
- Basic computer literacy (Microsoft Office Suite).
Preferred Qualifications
- Diploma or degree in Hospitality Management or a related field.
- Fluency in English or other local languages relevant to the region.
- Experience with fine dining establishments or high-volume restaurants.
- Certification in food safety and hygiene.
Perks & Benefits
- Competitive salary package.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
- Meal allowances.
- Health insurance benefits.
- Paid time off and holidays.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your relevant experience and leadership skills in the hospitality sector. We look forward to reviewing your application and potentially welcoming you to our team!
