About Company
Are you ready to elevate your career in hospitality? Career.zycto is a dynamic and rapidly expanding hospitality group committed to delivering exceptional dining experiences across Lagos. We pride ourselves on fostering a supportive environment where talent is nurtured, and every team member contributes to our collective success. For a Restaurant Supervisor, this means joining a company that values your leadership, offers substantial growth opportunities, and understands the importance of work-life balance through practical benefits like provided accommodation. Become part of a team dedicated to excellence and making a real impact in the vibrant Gbagada food scene.
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Job Description
Career.zycto is searching for a dedicated and energetic Restaurant Supervisor to lead our bustling Gbagada location. This is an incredible opportunity for a seasoned hospitality professional eager to take the next step in their career, leading a vibrant team and ensuring impeccable service standards. We are looking for someone who thrives in a fast-paced environment, possesses natural leadership qualities, and has a genuine passion for creating memorable dining experiences. As a Restaurant Supervisor, you will be the backbone of our daily operations, directly contributing to our reputation for quality and customer satisfaction.
This pivotal role involves overseeing front-of-house staff, managing shifts, maintaining operational efficiency, and upholding the highest standards of food safety and hygiene. Your ability to motivate, train, and develop a high-performing team will be crucial to your success and the overall success of our establishment. You will play a key role in ensuring every guest receives an outstanding experience, handling inquiries and resolving any issues promptly and professionally. We offer not just a job, but a career path, complemented by the significant benefit of staff accommodation to ease your daily commute and enhance your work-life balance in the vibrant city of Lagos. Join us and become a key player in shaping our future!
Key Responsibilities
- Supervise and coordinate daily restaurant operations, ensuring smooth and efficient service flow.
- Lead, train, and mentor front-of-house staff, including waiters, hosts, and bussers, fostering a positive and productive work environment.
- Ensure exceptional customer service by addressing guest inquiries, concerns, and feedback promptly and effectively.
- Monitor inventory levels for dining supplies, beverages, and other essentials, placing orders as needed to prevent shortages.
- Uphold stringent health, safety, and hygiene standards in accordance with company policies and local regulations.
- Assist in scheduling staff shifts, managing breaks, and allocating tasks to optimize team performance.
- Conduct daily briefings and debriefings, communicating important information and reinforcing service standards.
- Handle cash operations, including processing payments, managing till discrepancies, and preparing daily sales reports.
- Collaborate with the kitchen staff to ensure timely food delivery and resolve any service-related challenges.
- Identify and implement strategies to improve operational efficiency and enhance guest satisfaction.
- Assist in performance reviews and disciplinary actions for junior staff members as required.
- Ensure all equipment is in proper working order and report any maintenance issues promptly.
Required Skills
- Proven leadership and team management abilities.
- Excellent customer service and interpersonal communication skills.
- Strong problem-solving and decision-making capabilities.
- Ability to work effectively under pressure in a fast-paced environment.
- Proficiency in POS systems and basic computer applications.
- Thorough understanding of food safety and hygiene standards.
- Exceptional organizational and time management skills.
- Ability to motivate and inspire a diverse team.
Preferred Qualifications
- Diploma or Degree in Hospitality Management or a related field.
- Previous experience in a supervisory role within a reputable restaurant or hotel.
- Familiarity with inventory management software.
- Multilingual abilities (e.g., English and local dialects) are a plus.
Perks & Benefits
- Competitive salary package.
- Staff accommodation provided.
- Opportunities for professional growth and career advancement.
- Comprehensive training and development programs.
- Meal allowances during shifts.
- Dynamic and supportive work environment.
- Employee discounts on company services/products.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your CV and cover letter highlight your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
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