About Company
At Career.zycto, we believe exceptional service begins with exceptional leadership. We partner with dynamic culinary establishments, and currently, we’re seeking a vibrant Restaurant Supervisor for a prominent venue in the heart of Byres Road. This role isn’t just about managing; it’s about inspiring a team and elevating guest experiences. Join a company that values your expertise, offers significant growth pathways, and ensures you’re empowered to shape a thriving front-of-house operation. Career.zycto is dedicated to placing talented individuals where they can truly shine and make a tangible impact on a brand’s reputation and success.
Job Description
We are seeking an experienced and highly motivated Restaurant Supervisor to join a vibrant and popular dining establishment located on Byres Road, Glasgow. As a key member of the front-of-house leadership team, you will play a crucial role in overseeing daily operations, ensuring exceptional service delivery, and fostering a positive and productive work environment for our staff. This is an exciting opportunity for a passionate individual who thrives in a fast-paced setting and possesses a strong commitment to hospitality excellence.
Your primary responsibility will be to ensure the smooth and efficient running of service periods, from opening to closing. This includes meticulous oversight of service standards, staff performance, and guest satisfaction. You will be instrumental in maintaining the high quality of our customer experience, anticipating needs, and proactively resolving any issues that may arise. Furthermore, you will contribute significantly to staff training and development, helping to cultivate a knowledgeable, skilled, and motivated team.
This role demands a leader who can inspire and direct a diverse team, demonstrating strong communication and problem-solving abilities under pressure. You will be responsible for upholding all health, safety, and hygiene standards, ensuring a safe and compliant environment for both staff and guests. If you are a natural leader with a keen eye for detail, a passion for food and drink, and a desire to contribute to a renowned hospitality brand, we encourage you to apply. This position offers a fantastic platform for career growth within the dynamic Glasgow hospitality scene.
Key Responsibilities
- Supervise and coordinate daily restaurant operations, ensuring smooth service flow and adherence to operational procedures.
- Lead, motivate, and train front-of-house staff, including servers, hosts, and bartenders, to deliver outstanding customer service.
- Monitor guest satisfaction, respond to feedback, and resolve complaints promptly and professionally to ensure a positive dining experience.
- Oversee reservation management, table assignments, and seating arrangements to maximize capacity and efficiency.
- Maintain high standards of cleanliness, hygiene, and organization throughout the dining area, bar, and service stations.
- Manage cash handling procedures, including till reconciliations and end-of-day reports.
- Assist with inventory management, stock rotation, and ordering supplies as needed.
- Ensure compliance with all health, safety, and licensing regulations.
- Conduct pre-shift briefings and post-shift debriefings to communicate objectives and gather feedback.
- Support the Restaurant Manager in administrative tasks and strategic planning.
- Foster a collaborative and supportive team environment.
Required Skills
- Minimum of 3 years of experience in a supervisory role within a busy restaurant or hospitality setting.
- Proven leadership and team management abilities.
- Excellent interpersonal and communication skills.
- Strong customer service orientation with a proactive approach to guest satisfaction.
- Proficiency in POS systems and basic computer skills.
- Ability to work effectively under pressure in a fast-paced environment.
- Sound knowledge of food and beverage operations, including service standards.
- Problem-solving skills and ability to make quick, informed decisions.
- Flexibility to work evenings, weekends, and holidays as required.
Preferred Qualifications
- SVQ Level 3 in Hospitality Supervision and Leadership or equivalent.
- First Aid certification.
- Food Hygiene certificate (Level 2 or higher).
- Experience with specific restaurant management software.
- Knowledge of local licensing laws and regulations.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career advancement.
- Staff meals during shifts.
- Generous employee discounts on food and beverages.
- A supportive and dynamic working environment.
- Contribution to a company pension scheme.
- Paid holiday allowance.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their CV and cover letter. Please highlight your relevant experience and why you are the ideal candidate for this role.
