About Company
Nestled in the heart of Newcastle upon Tyne, Blackfriars Restaurant offers a unique dining experience within a beautifully restored 13th-century former Dominican Friary. As the oldest dining room in the UK, we pride ourselves on a rich heritage combined with a passion for exceptional food and service. Our menu celebrates seasonal British produce, sourced from local suppliers, prepared with skill and served with genuine warmth. We believe that great food tastes even better when accompanied by outstanding service in an atmosphere that is both historical and inviting. At Blackfriars, we are more than just a restaurant; we are a landmark, a community hub, and a dedicated team committed to creating memorable moments for every guest. Join us and become part of a legacy where tradition meets culinary excellence.
Job Description
Are you a passionate and dedicated individual with a flair for hospitality? Do you dream of advancing your career in a historic and vibrant restaurant setting? Blackfriars Restaurant, a renowned establishment in Newcastle upon Tyne, is actively seeking an enthusiastic and skilled Restaurant Waiter to join our front-of-house team. We are excited to offer visa sponsorship for eligible candidates, providing an incredible opportunity for international talent to build a rewarding career in the UK’s dynamic culinary scene.
As a Restaurant Waiter at Blackfriars, you will be an integral part of our guests’ dining experience, from the moment they step through our historic doors until their departure. You will play a crucial role in maintaining our high standards of service, ensuring every guest receives attentive, friendly, and efficient service. This role requires not just an ability to serve, but a genuine desire to connect with people, anticipate their needs, and contribute to an atmosphere of warmth and excellence. You will become an expert on our seasonal British menu, guiding guests through our culinary offerings and wine selections with confidence and charm.
We are looking for someone who is not only professional and polished but also possesses a can-do attitude and a commitment to teamwork. You will thrive in a fast-paced environment, demonstrating exceptional organizational skills and an unwavering attention to detail. This is a fantastic opportunity for individuals looking to immerse themselves in a rich cultural environment, develop their professional skills, and contribute to a truly unique restaurant. Full training on our specific service standards, menu, and wine list will be provided, ensuring you are fully equipped to excel in your role. If you are ready to embark on an exciting journey with a team that values passion, dedication, and outstanding service, we encourage you to apply.
Key Responsibilities
- Warmly welcome and seat guests in the dining area.
- Present menus, explain daily specials, and answer questions about food and beverages.
- Take accurate food and drink orders using our POS system.
- Serve food and beverages promptly and professionally.
- Ensure guest satisfaction by anticipating needs and responding to requests efficiently.
- Clear tables, set up new place settings, and maintain cleanliness of the dining area.
- Assist with opening and closing duties, including restocking and cleaning.
- Handle guest complaints or issues with professionalism and escalate when necessary.
- Process payments and handle cash/card transactions accurately.
- Collaborate effectively with kitchen staff and other front-of-house team members.
- Adhere to all health, safety, and hygiene regulations.
Required Skills
- Minimum of 1 year experience in a busy restaurant or hospitality environment.
- Excellent communication and interpersonal skills.
- A genuine passion for food and customer service.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Strong organizational skills and attention to detail.
- A professional and polite demeanour.
- Fluency in English (both written and spoken).
- Availability to work evenings, weekends, and public holidays as required.
Preferred Qualifications
- Previous experience with a Point of Sale (POS) system.
- Knowledge of fine dining service standards.
- Basic wine and beverage knowledge.
- Food safety and hygiene certification.
Perks & Benefits
- Visa sponsorship for eligible international candidates.
- Competitive hourly wage plus tips.
- Opportunities for professional development and career progression.
- Comprehensive training on menu, wine, and service standards.
- Delicious staff meals during shifts.
- A vibrant and supportive team environment.
- Working in a truly unique and historic venue.
- Employee discounts on food and beverages.
- Annual social events.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We ask that you submit a comprehensive CV along with a cover letter detailing your relevant experience, why you are passionate about this role, and your availability. Please highlight your eligibility for visa sponsorship if applicable. We look forward to receiving your application and potentially welcoming you to the Blackfriars family!