About Company
Shoprite Lesotho is a proud member of the Shoprite Holdings Group, Africa’s largest food retailer. With a rich history spanning decades, we are committed to providing our customers with an extensive range of quality products at affordable prices. Our stores are vital hubs in the communities we serve, offering fresh produce, pantry staples, household goods, and much more, all while maintaining excellent service standards. We believe in creating an inclusive and supportive work environment where our employees can grow, develop their skills, and contribute to the success of a market-leading brand. Join Shoprite Lesotho and become part of a team dedicated to making a tangible difference in the daily lives of thousands.
Job Description
Are you a highly energetic, customer-focused individual looking for an immediate opportunity to kickstart or advance your career in the retail sector? Shoprite Lesotho is seeking enthusiastic and dedicated Retail Associates to join our dynamic team in the Maseru area. This full-time position offers a chance to be at the forefront of our operations, ensuring an exceptional shopping experience for every customer. As a Retail Associate, you will be the face of Shoprite, directly interacting with our diverse clientele, assisting them with their shopping needs, and maintaining the highest standards of store presentation and operational efficiency. We are looking for individuals who thrive in a fast-paced environment, possess strong interpersonal skills, and are committed to contributing positively to our team. If you are eager to learn, proactive in problem-solving, and passionate about delivering top-tier customer service, this is the perfect role for you. You’ll be instrumental in creating a welcoming atmosphere, managing stock, and upholding our reputation for quality and value. This role requires flexibility to work various shifts, including weekends and public holidays, as retail operates on a customer-centric schedule. We offer comprehensive training and a supportive environment designed to help you succeed and grow within our extensive retail network. Embrace this chance to join a leading retailer and make an immediate impact!
Key Responsibilities
- Greet and assist customers in a friendly and professional manner, providing product information and recommendations.
- Operate cash registers accurately, handle cash and electronic payments, and process transactions efficiently.
- Stock shelves, rotate products, and ensure merchandise is displayed attractively and according to planograms.
- Maintain cleanliness and organization of the sales floor, backroom, and checkout areas.
- Assist with inventory management, including receiving, unpacking, and labeling stock.
- Address customer inquiries and resolve minor complaints, escalating complex issues to management when necessary.
- Monitor product freshness and expiry dates, removing expired items to ensure quality standards.
- Adhere to all company policies and procedures, including health, safety, and security guidelines.
- Collaborate with team members to achieve daily sales targets and operational goals.
- Assist with special promotions, sales events, and seasonal merchandising efforts.
Required Skills
- Proven experience in a customer service or retail environment (6 months minimum).
- Excellent communication and interpersonal skills.
- Basic mathematical skills for handling transactions and counting inventory.
- Ability to stand for extended periods and lift moderate weights (up to 20kg).
- Strong work ethic, reliability, and punctuality.
- Ability to work effectively in a team-oriented, fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience with point-of-sale (POS) systems.
- Familiarity with food safety and hygiene regulations.
- Fluency in Sesotho and English.
- A passion for providing exceptional customer service and a positive attitude.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive training and development programs.
- Opportunities for career advancement within Shoprite Lesotho and the broader Shoprite Holdings Group.
- Employee discount on store purchases.
- Supportive and collaborative team environment.
- Access to a comprehensive employee wellness program.
- Statutory benefits as per Lesotho labor laws.
How to Apply
Interested candidates are invited to apply directly through the Shoprite Holdings careers portal. Please click on the application link below, navigate to the ‘Careers’ or ‘Vacancies’ section, and search for available Retail Associate positions in Maseru, Lesotho. Ensure your application includes an up-to-date CV and a cover letter highlighting your relevant experience and why you are a great fit for Shoprite Lesotho.