About Company
Sefalana Lesotho is a proud subsidiary of the Sefalana Group, a leading retail and wholesale conglomerate in Southern Africa. Dedicated to serving local communities, we operate a network of stores across Lesotho, providing essential goods and services to our valued customers. We believe in fostering strong community ties, supporting local economies, and creating meaningful employment opportunities. Our commitment extends to delivering quality products at competitive prices, ensuring a positive shopping experience for everyone. Join our team and be part of a company that values its people and its role in the growth and development of Lesotho.
Job Description
Are you passionate about providing exceptional customer service and thrive in a dynamic retail environment? Sefalana Lesotho is actively seeking a dedicated and enthusiastic Retail Floor Assistant to join our team in Sehlaba-Thebe. This is an exciting opportunity for individuals looking to embark on or further their career in the retail sector, contributing directly to the daily operations of our store. As a Retail Floor Assistant, you will be the face of Sefalana Lesotho, directly interacting with customers, assisting them with their shopping needs, and ensuring a welcoming and tidy store atmosphere. Your responsibilities will span across various critical areas, from managing product displays and stock replenishment to handling transactions at the point of sale and maintaining impeccable store standards. We are looking for someone who is reliable, detail-oriented, a proactive problem-solver, and possesses excellent communication skills. This role is crucial in ensuring our customers have a seamless and enjoyable shopping experience, making you an integral part of our community-focused mission. If you are ready to roll up your sleeves, learn new skills, and contribute to a supportive team, we encourage you to apply today!
Key Responsibilities
- Greet customers warmly and assist them in locating products, offering recommendations, and answering inquiries.
- Process customer purchases accurately and efficiently using the Point of Sale (POS) system, handling cash and card transactions.
- Monitor stock levels, assist with receiving new inventory, and perform regular shelf replenishment to ensure products are readily available.
- Arrange and maintain attractive product displays, ensuring merchandise is neatly organized, priced correctly, and visually appealing.
- Maintain the cleanliness and tidiness of the sales floor, shelving units, and checkout areas to ensure a pleasant shopping environment.
- Assist with inventory counts and stock takes as required.
- Adhere strictly to all company policies and procedures, including those related to health, safety, and security.
- Collaborate effectively with team members to achieve daily operational goals and provide mutual support.
- Handle customer complaints or concerns with professionalism, escalating complex issues to management when necessary.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Basic mathematical skills for handling transactions and counting change.
- Ability to work effectively in a team-oriented environment.
- Physical stamina to stand for extended periods, lift moderate weights, and perform repetitive tasks.
- Reliability and a strong work ethic.
- Ability to learn and adapt quickly to new systems and procedures.
Preferred Qualifications
- High School Diploma or equivalent.
- Previous experience in a retail or customer service role.
- Familiarity with POS systems.
- Proficiency in Sesotho and English.
- Residency in Sehlaba-Thebe or surrounding Qacha’s Nek areas.
Perks & Benefits
- Competitive monthly salary.
- Opportunity for professional development and career growth within a reputable company.
- Supportive and friendly team environment.
- Staff discount on company products.
- On-the-job training and mentorship.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to receiving your application and potentially welcoming you to the Sefalana Lesotho family.