About Company
Are you ready to empower individuals to achieve their global aspirations? Career.zycto specializes in providing comprehensive career guidance and vital visa support services, making international dreams a reality for countless clients. We foster a dynamic environment where dedication to client success meets innovative service delivery. For a Retail Sales Assistant – Visa Support, our firm offers unparalleled opportunities to grow your expertise in customer engagement and intricate visa processes, contributing directly to people’s life-changing journeys. Join us in our mission to connect talent with opportunity, globally.
Job Description
Career.zycto is actively seeking a highly motivated and customer-focused Retail Sales Assistant with a specialized focus on Visa Support to join our vibrant team in Detroit, Michigan. In this crucial role, you will be the first point of contact for individuals seeking guidance on career development and international visa processes. You will play a pivotal role in assisting clients through their journey, from initial inquiry to successful application, ensuring a seamless and supportive experience. This position demands a unique blend of exceptional sales acumen, meticulous administrative skills, and a genuine passion for helping people navigate complex international procedures. You will be responsible for understanding client needs, presenting tailored service solutions, managing documentation, and providing accurate information regarding various visa categories and requirements. If you are enthusiastic about making a tangible difference in people’s lives by facilitating their global career and immigration goals, and thrive in a fast-paced, client-centric environment, we encourage you to apply. This is an exciting opportunity to contribute to a growing company dedicated to connecting talent with global opportunities.
Key Responsibilities
- Engage with prospective clients to understand their career and visa support needs, offering tailored solutions from our service portfolio.
- Present and explain service packages clearly and persuasively, achieving sales targets and contributing to business growth.
- Provide accurate, up-to-date information on various visa types, application processes, and required documentation for different countries.
- Assist clients in completing application forms and compiling necessary paperwork, ensuring accuracy and compliance with regulations.
- Maintain a comprehensive understanding of current immigration laws, policies, and procedural changes relevant to our service offerings.
- Manage client inquiries via phone, email, and in-person, delivering exceptional customer service at all touchpoints.
- Process payments, update client records in the CRM system, and maintain organized files for all ongoing cases.
- Collaborate with internal teams (e.g., visa specialists, career counselors) to ensure integrated service delivery.
- Participate in ongoing training and professional development to enhance knowledge of sales techniques and immigration policies.
- Contribute to maintaining a welcoming and professional retail office environment.
Required Skills
- Minimum 1 year of experience in a retail sales or customer service role.
- Demonstrated ability to meet and exceed sales targets.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach to client interactions.
- High level of accuracy and attention to detail in handling documentation.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work effectively both independently and as part of a team.
- Strong organizational and time management capabilities.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business, Marketing, International Relations, or a related field.
- Previous experience in immigration services, travel agency, or a related field requiring knowledge of international procedures.
- Familiarity with various visa categories (e.g., work, study, visitor, permanent residency).
- Multilingual abilities (e.g., Spanish, Arabic, Hindi, Mandarin) are a significant advantage.
- Proven ability to research and interpret complex information accurately.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for professional development and career advancement within a growing industry.
- Supportive and collaborative work environment.
- Employee assistance program.
- Casual dress code policy.
- Convenient downtown Detroit location with access to public transport.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights relevant experience in sales, customer service, and any exposure to visa or international services. We look forward to reviewing your application!
