About Company
Zanzibar Supermarket stands as a beloved cornerstone of the Stone Town community, proudly serving residents and visitors alike with a wide array of quality products and an unwavering commitment to exceptional customer service. For years, we’ve been dedicated to providing a friendly and reliable shopping experience, offering everything from daily essentials to local specialties. We believe in fostering a supportive and inclusive work environment where every team member is valued and given opportunities to grow. Join our family and contribute to a vibrant atmosphere where your efforts directly impact the satisfaction of our diverse customer base. We are more than just a supermarket; we are an integral part of the daily lives of many in Zanzibar City.
Job Description
Are you friendly, reliable, and looking to start your career in retail? Zanzibar Supermarket is seeking enthusiastic and customer-focused individuals to join our team as Entry-Level Retail Store Cashiers in historic Stone Town, Zanzibar City. This is an excellent opportunity for someone eager to learn the ropes of the retail industry, develop strong customer service skills, and become an integral part of our welcoming store environment. As a Cashier, you will be the friendly face of our supermarket, providing a crucial first and last impression for our valued customers. Your primary role will involve accurately and efficiently processing transactions, handling various payment methods including cash and card, and meticulously maintaining a clean and organized checkout area. We are looking for individuals who are punctual, possess strong attention to detail, and have a genuine desire to assist customers with their shopping needs. This role is perfect for those who enjoy interacting with people from diverse backgrounds and contributing to a positive community atmosphere. Full, comprehensive training will be provided, making this an ideal entry-point for individuals with little to no prior experience but who demonstrate a strong work ethic, a positive attitude, and a readiness to learn. You’ll gain valuable experience in customer service, money handling, and retail operations, laying a solid foundation for future career growth within our growing establishment. Come grow with us and help us continue to be Stone Town’s preferred shopping destination, known for its friendly service and unwavering community spirit!
Key Responsibilities
- Greet customers warmly and assist them with a friendly demeanor, ensuring a positive shopping experience.
- Accurately scan items and process various types of transactions (cash, credit/debit cards, mobile payments) using the point-of-sale (POS) system.
- Maintain an organized, clean, and tidy checkout area at all times, including stocking bags and supplies.
- Handle cash carefully, provide correct change, and reconcile cash drawers accurately at the beginning and end of each shift.
- Answer customer inquiries, direct them to products, or escalate complex issues to a supervisor or management when necessary.
- Assist with bagging purchases efficiently and carefully, ensuring items are handled appropriately.
- Maintain up-to-date knowledge of current sales, promotions, and store policies to inform customers accurately.
- Contribute to a positive and collaborative team environment, fostering respect and cooperation among colleagues.
- Adhere strictly to all store security, safety, and operational procedures to ensure a safe environment for everyone.
Required Skills
- Basic mathematical skills for processing transactions and making accurate change.
- Excellent verbal communication skills and a friendly, approachable attitude.
- Strong attention to detail and accuracy in handling transactions and counting money.
- Ability to stand for extended periods and perform light lifting (up to 10 kg) if required.
- Punctual and reliable with a strong work ethic and a commitment to attendance.
- Ability to work effectively and calmly in a fast-paced retail environment, especially during peak hours.
- A positive attitude, a willingness to learn, and a proactive approach to customer service.
Preferred Qualifications
- High School Diploma or equivalent education.
- Prior experience in a customer service role (even informal or volunteer experience is a significant advantage).
- Proficiency in both Swahili and English to effectively communicate with our diverse customer base.
- Familiarity with point-of-sale (POS) systems (though comprehensive training will be provided).
Perks & Benefits
- Competitive monthly salary commensurate with experience and local market rates.
- Comprehensive on-the-job training and continuous skill development opportunities.
- Opportunity for career advancement and growth within the company.
- Generous staff discount on store purchases.
- A supportive, inclusive, and friendly work environment.
- Medical insurance benefits (terms and conditions apply).
- Paid time off and public holidays.
How to Apply
We are excited to hear from you! If you are eager to launch your career in retail and contribute to a cherished local business, please click the application link below to submit your interest. Ensure your contact details are up-to-date. We look forward to reviewing your application and potentially welcoming you to the Zanzibar Supermarket family!