About Company
Career.zycto is rapidly expanding, seeking dynamic individuals to drive our success in the retail sector. We pride ourselves on cultivating an environment where talent thrives, innovation is encouraged, and every team member contributes to our collective growth. For a Retail Support Manager, this means working within a supportive framework that values operational excellence and outstanding customer engagement. We foster a culture of continuous learning and provide ample opportunities for professional development, making us an ideal place to advance your career and make a real impact in a bustling outlet setting. Join us and shape the future of retail.
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Job Description
Are you a highly motivated and experienced retail professional with a passion for driving operational excellence and fostering a vibrant store environment? Career.zycto is searching for a dedicated Retail Support Manager to join our bustling outlet store in Aigburth, Liverpool. This pivotal role is perfect for someone who excels at empowering teams, optimizing processes, and ensuring an exceptional customer experience within a fast-paced, high-volume retail setting. You will be instrumental in supporting our store management team, implementing strategic initiatives, and maintaining the high standards that define our brand.
As our Retail Support Manager, you’ll be at the heart of daily operations, responsible for a wide array of tasks that contribute directly to the store’s success. Your day will involve everything from monitoring inventory and merchandising standards to ensuring compliance with company policies and health & safety regulations. You will play a crucial role in staff training and development, helping to cultivate a knowledgeable and enthusiastic team capable of delivering outstanding service. This position requires a proactive problem-solver with a keen eye for detail and the ability to adapt quickly to changing retail demands. If you thrive on challenges, possess strong leadership qualities, and are eager to make a tangible difference in a dynamic retail environment, we encourage you to apply. This is more than just a job; it’s an opportunity to grow with a forward-thinking company and significantly impact our regional retail footprint.
Key Responsibilities
- Oversee and support daily operational activities of the outlet store, ensuring efficiency and adherence to company standards.
- Assist the Store Manager in implementing strategic plans, merchandising directives, and promotional campaigns.
- Monitor inventory levels, manage stock rotation, and ensure accurate stock control procedures.
- Conduct regular store walks to ensure visual merchandising standards, cleanliness, and safety protocols are maintained.
- Provide guidance, training, and support to retail staff, fostering a positive and productive team environment.
- Handle complex customer inquiries and escalations, ensuring prompt and satisfactory resolutions.
- Analyze sales data and performance metrics to identify areas for improvement and implement corrective actions.
- Ensure compliance with all company policies, procedures, and relevant retail legislation.
- Support the recruitment and onboarding of new team members as required.
- Act as a key holder, responsible for opening and closing procedures when necessary.
Required Skills
- Minimum of 3 years of proven experience in a retail management or supervisory role.
- Strong leadership and team-building capabilities with a track record of motivating staff.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in retail Point-of-Sale (POS) systems and basic office software.
- Demonstrated ability to problem-solve and make sound decisions under pressure.
- Solid understanding of retail operations, including inventory management and merchandising.
- A customer-centric approach with a passion for delivering exceptional service.
Preferred Qualifications
- A degree or equivalent qualification in Business, Retail Management, or a related field.
- Experience specifically within an outlet, factory store, or high-volume retail environment.
- Knowledge of local market trends and customer demographics in Liverpool.
- First Aid certification (or willingness to obtain).
Perks & Benefits
- Competitive annual salary and performance-related bonuses.
- Generous staff discount across our product ranges.
- Comprehensive health and wellness benefits package.
- Company pension scheme.
- Opportunities for continuous professional development and career progression.
- Paid time off and flexible scheduling options.
- A supportive and inclusive work environment.
How to Apply
Ready to take the next step in your retail management career? We encourage you to click the application link below to submit your CV and a cover letter detailing your experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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