About Company
The Shoprite Group is Africa’s largest food retailer, operating across 10 countries with a network of over 2,900 stores. With a rich history spanning over four decades, we are dedicated to providing communities with accessible, quality food and household essentials at affordable prices. Our commitment extends beyond commerce; we are deeply invested in the growth and development of our employees, fostering a dynamic and inclusive work environment where every team member can thrive. In Lesotho, Shoprite plays a crucial role in supporting local economies and serving the daily needs of families. Join our team in Ha Ramokoatsi, Mafeteng, and become part of a legacy that values integrity, teamwork, and unparalleled customer service. We believe in empowering our employees with opportunities for continuous learning and career advancement within our expansive network, contributing significantly to community well-being and customer satisfaction.
Job Description
Are you an enthusiastic and customer-focused individual looking to kickstart or advance your career in the vibrant retail industry? Shoprite Group is seeking dedicated Retail Workers to join our dynamic team in Ha Ramokoatsi, Mafeteng. This is an excellent opportunity for individuals who are passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy being part of a supportive community. As a Retail Worker, you will be the face of our brand, ensuring our customers have a pleasant and efficient shopping experience from the moment they step into our store. You will play a vital role in the daily operations, contributing to various aspects of store management, from meticulous stock management and engaging product displays to operating our point-of-sale systems with precision. If you possess a strong work ethic, excellent communication skills, and a desire to contribute to a leading retail brand that genuinely impacts the lives of its customers, we strongly encourage you to apply. We are committed to fostering a culture of continuous growth and provide comprehensive training to ensure your success, enabling you to master the skills needed for a rewarding career within our organization. This role is absolutely crucial in maintaining our high standards of service and operational excellence, directly impacting customer satisfaction and loyalty within the Ha Ramokoatsi community and beyond.
Key Responsibilities
- Warmly greet customers, assist them with product inquiries, help them locate items, and provide helpful information to enhance their shopping experience.
- Accurately and efficiently operate point-of-sale (POS) systems, handling cash, card, and other payment methods in compliance with company policies.
- Replenish shelves regularly, ensure proper stock rotation (FIFO), and maintain attractive, clean, and well-organized product displays according to merchandising standards.
- Assist with receiving and processing new stock deliveries, ensuring items are correctly unpacked, scanned, stored, and priced on the sales floor.
- Maintain a clean, organized, and safe shopping environment for both customers and staff by performing regular tidying and cleaning tasks.
- Monitor inventory levels on shelves and in storage, reporting discrepancies or low stock situations to supervisors promptly to prevent stock-outs.
- Adhere strictly to all company policies and procedures, including those related to health, safety, food hygiene, and security protocols.
- Collaborate effectively with team members, supervisors, and management to achieve daily operational goals and enhance overall store performance and efficiency.
- Proactively identify and address customer complaints or concerns, providing immediate solutions or escalating issues to management when necessary.
- Actively participate in promotional activities, special sales events, and marketing campaigns to boost sales and enhance customer engagement.
Required Skills
- Proven ability to deliver excellent customer service with a positive attitude.
- Strong verbal communication and interpersonal skills, capable of interacting effectively with diverse customers and colleagues.
- Basic numeracy skills for accurate cash handling, transaction processing, and stock counting.
- Ability to work effectively both independently and collaboratively as part of a cohesive team.
- Reliable, punctual, and highly dependable with a strong, proactive work ethic.
- Physical capability to stand for extended periods, bend, reach, and lift moderate weights (up to 15 kg) as required for stock management.
- Flexibility to work various shifts, which may include evenings, weekends, and public holidays, based on store operational needs.
Preferred Qualifications
- Previous experience (at least 6 months) in a retail, customer service, or hospitality role.
- A high school diploma or equivalent qualification.
- Familiarity with point-of-sale (POS) systems and electronic cash handling procedures.
- Basic knowledge of merchandising principles and inventory management practices.
- Ability to adapt quickly to new tasks and learn new systems efficiently.
Perks & Benefits
- A competitive monthly salary package, commensurate with experience and performance.
- Comprehensive training and development programs designed to enhance your retail skills and career potential.
- Clear opportunities for career advancement and growth within the expansive Shoprite Group.
- Generous staff discount on a wide range of products available in our stores.
- A supportive, inclusive, and collaborative work environment where teamwork is valued.
- The chance to contribute to a well-established and respected brand that is a leader in African retail.
- Access to employee wellness programs and support services.
How to Apply
Interested candidates are invited to apply by visiting the Shoprite Group careers portal. Once on the site, please navigate to the careers section, search for ‘Retail Worker’ or roles in ‘Mafeteng, Lesotho’, and submit your application online. Please ensure your CV and cover letter highlight your relevant experience and enthusiasm for this role. We look forward to reviewing your application and potentially welcoming you to our team.