About Company
Join a dynamic team dedicated to empowering individuals through innovation and exceptional service delivery. Career.zycto is at the forefront of supporting the evolving gig economy, providing critical administrative and account management services that drive success for our partners and their users. We foster a collaborative, inclusive environment where fresh perspectives are highly valued and professional growth is actively encouraged. For an entry-level Ride Share Account Assistant, this means unparalleled opportunities to learn, contribute meaningfully, and develop foundational skills crucial for a thriving career.
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Job Description
Are you a highly organized, detail-oriented individual with a passion for providing exceptional support and a keen interest in the dynamic ride-share industry? Career.zycto is seeking an enthusiastic Entry-Level Ride Share Account Assistant to join our growing team in Decatur, Alabama. This is a fantastic opportunity for someone eager to launch their career in a fast-paced environment, contributing directly to the success of ride-share drivers and ensuring smooth operational workflows.
As a Ride Share Account Assistant, you will be the backbone of our driver support and account management operations. You’ll play a pivotal role in assisting ride-share operators with their accounts, resolving inquiries, and ensuring compliance with platform guidelines. This position requires a proactive problem-solver with excellent communication skills and the ability to manage multiple tasks efficiently. We are committed to fostering your professional development and will provide comprehensive training to equip you with the knowledge and tools needed to excel in this role. If you are looking for an entry point into a vibrant industry where your contributions are valued, and there’s ample room for growth, we encourage you to apply and become an integral part of our team.
Key Responsibilities
- Provide administrative support for ride-share driver accounts, including setup, updates, and troubleshooting.
- Respond to driver inquiries via email, phone, and chat in a timely and professional manner.
- Assist drivers with documentation submission and verification processes to ensure compliance.
- Monitor account activity to identify and resolve discrepancies or issues proactively.
- Escalate complex account problems to senior staff or specialized departments when necessary.
- Maintain accurate records of all driver interactions and account changes within our CRM system.
- Educate drivers on platform policies, best practices, and new features.
- Collaborate with internal teams to improve service delivery and operational efficiency.
- Support onboarding processes for new ride-share drivers.
- Contribute to a positive team environment through active participation and constructive feedback.
Required Skills
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (Microsoft Office Suite, email, web browsers).
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Customer service-oriented mindset with a helpful attitude.
- Problem-solving aptitude and a proactive approach to tasks.
Preferred Qualifications
- Associate's degree or some college coursework.
- Previous experience in a customer service, administrative, or support role (internships count).
- Familiarity with ride-sharing platforms or the gig economy.
- Experience using CRM software (e.g., Salesforce, HubSpot).
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Employee assistance program.
- Casual dress code.
- Regular team-building events.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant skills and experience for this entry-level role. We look forward to reviewing your application!
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