About Company
Acacia Premier Hotel, a distinguished establishment in Kisumu, Kenya, is renowned for its exceptional service, luxurious accommodations, and breathtaking views of Lake Victoria. As part of a prestigious hospitality group, we are committed to providing an unparalleled guest experience through meticulous attention to detail, sophisticated amenities, and a team of dedicated professionals. We pride ourselves on creating a serene and immaculate environment that leaves a lasting impression on our guests. Our hotel features elegant rooms, exquisite dining options, state-of-the-art meeting facilities, and recreational spaces designed for ultimate comfort and relaxation. At Acacia Premier Hotel, we believe our success lies in the passion and professionalism of our staff. We foster a supportive and inclusive work culture where every team member is valued, respected, and encouraged to grow. Join us and become a part of a legacy of excellence in hospitality, contributing to memorable stays for travelers from around the globe.
Job Description
We are seeking a diligent and meticulous Room Attendant to join our dedicated Housekeeping team at Acacia Premier Hotel. This vital role is at the heart of our commitment to guest satisfaction, ensuring that every room and common area meets our exacting standards of cleanliness and presentation. As a Room Attendant, you will be responsible for upholding the pristine condition of our guest rooms, creating a welcoming and comfortable sanctuary for our visitors. Your work directly impacts our guests’ experience, contributing significantly to their overall satisfaction and our hotel’s reputation for excellence. This is an on-site position requiring a strong work ethic, attention to detail, and a proactive approach to maintaining a spotless environment. You will work closely with other members of the housekeeping team, supervisors, and front office staff to ensure seamless operations. We are looking for an individual who takes pride in their work, possesses excellent time management skills, and is committed to delivering exceptional service. If you are passionate about cleanliness, enjoy working in a dynamic team environment, and are eager to contribute to a premier hotel experience, we encourage you to apply. This role offers an opportunity to be an integral part of a leading hospitality brand in Kisumu, where your contributions are recognized and valued. We are dedicated to providing a safe, respectful, and supportive workplace for all our employees, promoting growth and professional development within our team.
Key Responsibilities
- Clean and service assigned guest rooms and public areas according to hotel standards and procedures, including making beds, dusting, vacuuming, cleaning bathrooms, and replenishing amenities.
- Handle guest requests promptly and efficiently, ensuring a high level of guest satisfaction.
- Report any maintenance issues, safety hazards, or damaged items within rooms or public areas to the supervisor immediately.
- Maintain a neat and organized housekeeping cart and storerooms.
- Manage laundry duties for linens and towels, ensuring proper handling and storage.
- Adhere to all health, safety, and hygiene standards and regulations.
- Monitor and control supplies and amenities, minimizing waste and ensuring availability.
- Assist with special cleaning projects as assigned by the Housekeeping Supervisor.
- Interact with guests in a courteous and professional manner, always upholding the hotel's service standards.
- Properly handle and dispose of waste and recycling materials.
Required Skills
- Proven experience as a Room Attendant or Housekeeper, preferably in a hotel setting.
- Strong attention to detail and a high standard of cleanliness.
- Ability to work independently and as part of a team.
- Good physical stamina and ability to lift, bend, push, and pull.
- Excellent time management and organizational skills.
- Basic communication skills in English and/or Kiswahili.
- Reliability and punctuality.
Preferred Qualifications
- Certificate or diploma in Hospitality Management or a related field.
- Knowledge of various cleaning techniques and equipment.
- Experience with hotel property management systems (PMS) for room status updates.
- Familiarity with health and safety regulations in a hospitality environment.
Perks & Benefits
- Competitive salary package.
- Opportunities for career growth and professional development.
- Comprehensive training programs.
- Uniform provided and laundered.
- Duty meals.
- Supportive and collaborative work environment.
- Employee recognition programs.
- Health and wellness benefits.
How to Apply
Interested candidates are invited to click on the application link below to submit their application. Please ensure your resume is updated and highlights your relevant experience and skills for this role. We look forward to receiving your application!