About Company
Career.zycto empowers individuals to thrive in dynamic retail environments. We believe in nurturing talent and providing a platform for growth, fostering a culture where every team member feels valued and supported. For a Sales Assistant, this means hands-on experience, direct customer interaction, and opportunities to shine in a fast-paced setting. Join us to develop essential skills and build a rewarding career journey focused on service excellence and community engagement in Liverpool.
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Job Description
Are you a natural people-person with a passion for helping others and creating positive experiences? Career.zycto is actively seeking an enthusiastic and dedicated Sales Assistant to join our thriving team in Fairfield, Liverpool. This is an exciting opportunity to be the welcoming face of our brand, providing exceptional customer service and ensuring a seamless, enjoyable shopping experience for every individual who walks through our doors. In this pivotal role, you’ll expertly blend the art of sales with the essential function of customer support, making a tangible impact on our daily operations and overall customer satisfaction. We value proactive individuals who are eager to engage and assist.
At Career.zycto, we firmly believe that great service truly starts with a great team. As a Sales Assistant focusing on Customer Help & Checkout, you’ll be instrumental in guiding customers through our diverse and exciting range of products, offering expert advice, and making personalized recommendations that genuinely meet their needs. Your friendly demeanor, keen listening skills, and proactive approach will be key in transforming casual browsers into loyal, returning customers. Furthermore, you’ll be responsible for efficiently managing all checkout processes, accurately handling various transactions, and resolving any customer inquiries or issues with the utmost professionalism and a constant smile. This role is far more than just ringing up sales; it’s about building meaningful relationships, understanding diverse needs, and contributing significantly to a positive and vibrant community atmosphere within our store.
We are specifically looking for someone who thrives in a dynamic, fast-paced retail environment, possesses a meticulous eye for detail, and demonstrates an unwavering commitment to maintaining our high standards of store presentation and operational excellence. Your responsibilities will also extend to ensuring shelves are consistently well-stocked, products are visually appealing, processing returns and exchanges smoothly, and upholding all store policies with integrity. Your contribution will be absolutely vital to the smooth running and success of our Fairfield location. This position offers not just a job, but a fantastic chance to grow and develop within a supportive framework, learning invaluable skills in customer engagement, merchandising, and operational efficiency that will benefit your career for years to come. If you’re ready to bring your energy, dedication, and passion for service to a team that truly values your contributions, we warmly invite you to apply and help us continue delivering outstanding retail experiences in Liverpool.
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Key Responsibilities
- Provide exceptional customer service, assisting shoppers with product inquiries and selections.
- Operate the cash register efficiently and accurately, handling various payment methods and transactions.
- Process returns, exchanges, and resolve customer complaints professionally and courteously.
- Maintain a clean, organised, and visually appealing sales floor and checkout area.
- Restock shelves, arrange merchandise, and ensure proper product placement.
- Actively promote special offers, loyalty programs, and new products to customers.
- Collaborate effectively with team members to achieve daily sales targets and operational goals.
- Handle customer inquiries via phone or in-person, providing accurate information.
- Assist with inventory management tasks, including stock counts and deliveries.
Required Skills
- Proven experience in customer service or a public-facing role.
- Basic mathematical skills and ability to handle cash accurately.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- A positive, enthusiastic, and proactive attitude.
- Capable of standing for extended periods and lifting moderate weights.
- Strong problem-solving abilities and a calm demeanor under pressure.
Preferred Qualifications
- Previous retail or sales assistant experience.
- Familiarity with Point of Sale (POS) systems.
- High school diploma or equivalent.
- Ability to speak additional languages commonly spoken in Liverpool.
Perks & Benefits
- Competitive salary and performance bonuses.
- Generous staff discount on our products.
- Opportunities for professional development and career progression.
- Comprehensive training programs to enhance your skills.
- A supportive, inclusive, and positive work environment.
- Company pension scheme.
- Flexible scheduling options to support work-life balance.
How to Apply
Ready to make a difference in a dynamic retail environment? We encourage all qualified candidates to submit their application through the link below. Please ensure your CV is up-to-date and thoroughly highlights your customer service experience and relevant skills. We look forward to hearing from you!
