About Company
Digicel Jamaica is a vibrant and dynamic telecommunications company committed to connecting communities and empowering lives across Jamaica. As a leading service provider, we offer a comprehensive suite of mobile, home entertainment, and business solutions, continuously innovating to meet the evolving needs of our customers. At Digicel, we believe in fostering a culture of excellence, teamwork, and customer-centricity. We are more than just a network; we are a vital part of the Jamaican landscape, dedicated to delivering seamless communication and enriching experiences. Join our passionate team and be part of an organisation that values growth, impact, and making a real difference.
Job Description
Are you a highly motivated and customer-focused individual with a passion for technology and sales? Digicel Jamaica is seeking an enthusiastic Sales Floor Advisor to join our team in the bustling University District, St. Andrew. In this pivotal role, you will be the face of Digicel, interacting directly with customers, understanding their needs, and guiding them through our exciting range of products and services. From the latest smartphones and mobile plans to cutting-Fi connectivity and innovative business solutions, you’ll be instrumental in helping customers make informed decisions that enhance their digital lives. We are looking for someone who thrives in a fast-paced retail environment, possesses excellent communication skills, and is driven to achieve sales targets while delivering an exceptional customer experience. This is a full-time opportunity to grow your career within a leading telecommunications company, where your contributions are valued, and your potential is limitless. If you’re ready to connect with customers, showcase our cutting-edge technology, and contribute to a vibrant sales team, we encourage you to apply!
Key Responsibilities
- Greet and engage customers warmly on the sales floor, identifying their needs and preferences through active listening.
- Present and demonstrate Digicel's full suite of products and services, including mobile devices, plans, home internet, and business solutions.
- Process sales transactions accurately and efficiently using the Point of Sale (POS) system, handling cash, credit, and other payment methods.
- Achieve and exceed daily, weekly, and monthly sales targets for new activations, upgrades, and value-added services.
- Provide expert advice and resolve customer queries, ensuring a high level of satisfaction and fostering long-term relationships.
- Maintain up-to-date knowledge of all Digicel products, services, promotions, and competitive offerings.
- Assist with inventory management, merchandising, and maintaining the visual appeal of the sales floor.
- Adhere strictly to company policies, procedures, and security protocols.
- Actively participate in training sessions and team meetings to enhance product knowledge and sales techniques.
Required Skills
- Proven experience in a customer service or retail sales environment (preferably 1+ year).
- Excellent verbal and written communication skills with a confident and engaging personality.
- Strong interpersonal skills with the ability to build rapport quickly with diverse customers.
- Demonstrated ability to meet and exceed sales targets.
- Proficiency in basic computer applications and experience with Point of Sale (POS) systems.
- Ability to work flexible hours, including weekends and public holidays, as required by retail operations.
- A genuine passion for technology and an eagerness to learn about new products and services.
Preferred Qualifications
- A minimum of 5 CXC/GCE O'Level passes, including English Language and Mathematics.
- Previous experience in the telecommunications industry.
- Familiarity with the Digicel product ecosystem and services.
- Experience working in a target-driven sales environment.
Perks & Benefits
- Competitive salary and attractive commission structure.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within a global company.
- Employee discounts on Digicel products and services.
- A supportive and dynamic work environment.
- Paid time off and public holidays.
How to Apply
Ready to join the Digicel family and connect with customers in the University District? If you meet the qualifications and are excited by this opportunity, we invite you to apply online. Please click on the application link below to submit your resume and cover letter. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.