About Company
Digicel Jamaica is a leading telecommunications provider dedicated to connecting people across the island. With a robust network and a commitment to innovation, Digicel offers a wide range of services including mobile, home internet, and business solutions. Our retail stores are at the heart of our customer engagement, providing accessible points for service, support, and sales of our latest products and plans. We pride ourselves on a vibrant culture, customer-centric approach, and empowering our employees to excel. Join a dynamic team where your contributions directly impact how Jamaicans connect with their world and experience superior telecommunications services.
Job Description
Are you a highly motivated and results-driven retail sales professional with a passion for leadership? Digicel Jamaica is seeking an experienced Sales Manager to lead our dynamic retail store team in Trench Town, Kingston. This pivotal role requires an individual who can not only meet and exceed aggressive sales targets but also inspire, train, and mentor a team of sales associates to deliver exceptional customer experiences. The Sales Manager will be responsible for the overall operational success of the store, ensuring that our customers receive world-class service, up-to-date product knowledge, and comprehensive support for all Digicel services and products. You will be the face of Digicel in the Trench Town community, building strong, lasting relationships with our clientele and driving brand loyalty through consistent engagement and service excellence.
Your day-to-day will involve a blend of strategic planning and hands-on execution. You will be instrumental in developing and implementing sales strategies to achieve ambitious objectives, managing store inventory meticulously to prevent shrinkage and ensure product availability, and meticulously overseeing visual merchandising standards to create an inviting and engaging store environment. Fostering a positive, collaborative, and highly productive work environment where team members feel valued and empowered is paramount. You will regularly analyze sales performance data, identify market trends, and implement innovative sales tactics to capitalize on opportunities. Providing constructive feedback, conducting regular performance reviews, and facilitating ongoing training for your team will be crucial for their development and the store’s success. A key aspect of this role is to passionately champion our brand values, ensuring every customer interaction reflects Digicel’s unwavering commitment to quality, innovation, and unparalleled customer satisfaction. This is more than just a management role; it’s an opportunity to shape the future of telecommunications retail in a vibrant community, driving both personal leadership growth and the professional development of your team. We are looking for someone who thrives in a fast-paced, target-driven environment, possesses strong problem-solving skills, and has a proven track record of sales leadership, team development, and operational excellence within a retail setting. If you are ready to take on a challenging yet immensely rewarding role where your leadership can make a tangible difference in how Jamaicans connect with their world, we encourage you to apply. You will be instrumental in growing our customer base, enhancing brand perception, and ensuring the Trench Town store consistently meets and surpasses its operational and sales goals.
Key Responsibilities
- Lead, motivate, and manage a team of retail sales associates to achieve and exceed sales targets.
- Develop and implement strategic sales plans to expand customer base and ensure the store's profitability.
- Oversee daily store operations, including opening/closing procedures, cash handling, and compliance with company policies.
- Ensure exceptional customer service delivery, resolving customer complaints and issues promptly and effectively.
- Manage store inventory, including ordering, receiving, stocking, and conducting regular audits to minimize shrinkage.
- Maintain high standards of visual merchandising and store cleanliness to create an appealing shopping environment.
- Conduct regular performance reviews for team members, provide ongoing coaching, and identify training needs.
- Analyze sales data and market trends to identify opportunities for growth and implement corrective actions as needed.
- Prepare and submit daily, weekly, and monthly sales reports to regional management.
- Act as a brand ambassador for Digicel, actively promoting products and services within the community.
Required Skills
- Proven experience (4+ years) in retail sales management, preferably in telecommunications or electronics.
- Strong leadership and team management skills with a track record of motivating and developing staff.
- Excellent communication, interpersonal, and customer service skills.
- Demonstrated ability to meet and exceed sales targets.
- Proficiency in retail management software and point-of-sale (POS) systems.
- Strong organizational and problem-solving abilities.
- Ability to work flexible hours, including weekends and public holidays.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Experience with Digicel products and services.
- Advanced training in sales techniques and customer relationship management (CRM).
Perks & Benefits
- Competitive base salary plus performance-based incentives.
- Comprehensive health and dental insurance.
- Paid time off and holidays.
- Employee discounts on Digicel products and services.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant sales management experience and leadership capabilities. We look forward to reviewing your application!