About Company
MTN Rwanda is a leading telecommunications company in Rwanda, part of the MTN Group, a multinational mobile telecommunications company operating in many African and Asian countries. Since its establishment in Rwanda, MTN has been at the forefront of driving digital transformation, connecting millions of Rwandans, and enabling economic growth through its innovative mobile and digital solutions. We are committed to providing reliable network services, fostering technological advancement, and making a positive impact in the communities we serve. Joining MTN Rwanda means becoming part of a dynamic team dedicated to excellence, innovation, and enriching lives through connectivity.
Job Description
We are seeking a highly motivated and analytical Sales Operations Analyst to join our vibrant team in Kicukiro, Kigali. This pivotal role will be instrumental in optimizing MTN Rwanda’s sales efficiency and effectiveness, providing critical insights that drive strategic decisions. As a Sales Operations Analyst, you will be the backbone of our sales team, transforming raw sales data into actionable intelligence. You will analyze performance metrics, identify trends, forecast sales, and streamline sales processes to ensure our sales force is equipped with the best tools and information to succeed. This role demands a keen eye for detail, strong analytical capabilities, and the ability to communicate complex data clearly to various stakeholders. You will collaborate closely with sales leadership, marketing, and finance teams to implement best practices, improve data quality, and enhance overall operational excellence. Your contribution will directly impact our market share, customer satisfaction, and revenue growth in a highly competitive and rapidly evolving telecommunications landscape. If you thrive in a fast-paced environment and are passionate about leveraging data to empower sales success, we encourage you to apply.
Key Responsibilities
- Develop, maintain, and analyze sales performance metrics, dashboards, and reports to provide actionable insights to sales leadership.
- Monitor sales trends, identify areas for improvement, and recommend strategies to optimize sales processes and boost productivity.
- Support the sales forecasting process by gathering data, performing statistical analysis, and collaborating with sales managers.
- Manage and maintain data integrity within our CRM system (e.g., Salesforce), ensuring accurate and up-to-date information.
- Collaborate with sales, marketing, and finance teams to align sales strategies with company objectives and ensure seamless execution.
- Identify bottlenecks in the sales funnel and propose solutions to improve conversion rates and customer journey.
- Assist in the development and implementation of sales training programs and materials based on performance analysis.
- Conduct ad-hoc analysis and provide strategic recommendations to support new product launches, market expansions, and other business initiatives.
Required Skills
- Proven experience with CRM systems (e.g., Salesforce, SAP CRM).
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, complex formulas).
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and presentation skills, both written and verbal.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in data visualization tools (e.g., Power BI, Tableau).
- Bachelor’s degree in Business Administration, Economics, Statistics, or a related field.
Preferred Qualifications
- Master’s degree in a relevant field.
- Experience in the telecommunications industry.
- Familiarity with SQL for data querying and analysis.
- Project management skills.
- Proficiency in Kinyarwanda.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and holidays.
- Opportunities for professional development and career growth.
- Access to the latest telecommunications technology.
- Employee discounts on MTN products and services.
- A dynamic and inclusive work environment.
How to Apply
Interested candidates who meet the above criteria are encouraged to click on the application link below to submit their CV and a cover letter outlining their suitability for the role. Please ensure all required information is provided.